Influence Of Capital Funds, Infrastructure Means, And Professionalism Human Resources On Service Quality And Patient Satisfaction Of Puskesmas District Polewali Mandar West Sulawesi

Patandianan, Sriharni; Ratnawati, Tri; Sigit, Sardjono

doi:10.14738/abr.62.4160

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“…This result is in line with Wildan's research (2017) 8 about JKN patients' satisfaction which states that the ability of medical personnel to provide services following the standard of procedure in FKTP is very important. According to Patandianan, Ratnawati, dan Sardjono (2018) 11 , a doctor must place patients' interests above theirs, set and maintain integrity and standards of competence, also provide solutions to public health problems.…”

Section: Patient Satisfaction Scorementioning

confidence: 99%

National Health Insurance Participants Satisfaction in General Polyclinic Services at First Level Healthcare Facilities

Rochmah¹,

Chalidyanto²,

Ernawaty³

et al. 2020

IJFMT

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The need of health services, especially at first level healthcare facilities (FKTP) for the community to access basic health services has increased in Indonesia. This condition related to the regulation for the entire citizen in Indonesia to become a National Health Insurance (JKN) participant. Some problems related to the services still occur, such as queues length and non-optimal examination process. This research aimed to analyze patients' satisfaction in general polyclinic services differences in FKTP. This was an observational research with a cross-sectional study using primary data from both types of FKTP (Puskesmas and Non-Puskesmas) as the healthcare provider in two cities of East Java. The number of research respondents was 219 in 20 FKTP. The sampling method used was proportional random sampling technique. Patients' satisfaction scores obtained from the two types of FKTP were analyzed using independent sample T Test. The results obtained was the satisfaction score in Puskesmas and Non-Puskesmas exceeded 95%. Patients' satisfaction in Puskesmas was significantly higher than Non-Puskesmas (p = 0.01). Out of the six dimensions, dimensions of service ability and aesthetics in exception, the other four dimensions had significant differences. The results provide recommendation that FKTP should improve their services from various dimensions.

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Section: Patient Satisfaction Scorementioning

confidence: 99%

National Health Insurance Participants Satisfaction in General Polyclinic Services at First Level Healthcare Facilities

Rochmah¹,

Chalidyanto²,

Ernawaty³

et al. 2020

IJFMT

View full text Add to dashboard Cite

show abstract

Influence Of Capital Funds, Infrastructure Means, And Professionalism Human Resources On Service Quality And Patient Satisfaction Of Puskesmas District Polewali Mandar West Sulawesi

Abstract: Social security is a Universal Declaration of Human Rights as well as nationally (the 1945 Constitution and various other laws and regulations). The problems that often

Cited by 1 publication

References 1 publication

National Health Insurance Participants Satisfaction in General Polyclinic Services at First Level Healthcare Facilities

National Health Insurance Participants Satisfaction in General Polyclinic Services at First Level Healthcare Facilities

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