Influence of ownership type on role orientation, role affinity, and role conflict among community pharmacy managers and owners in Canada

Perepelkin, Jason; Dobson, Roy

doi:10.1016/j.sapharm.2009.11.001

Cited by 36 publications

(32 citation statements)

References 38 publications

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“…Another explanation may be that single pharmacy owners attempt to avoid the controversial combination of clinical and commercial contents on their websites more than chains in an attempt to emphasize adherence to the trade’s traditional values and present as different from the chain pharmacy competition in this respect. Single community pharmacies have been found to prioritize the profession’s fiduciary role more than chain pharmacies [16,58]. …”

Section: Discussionmentioning

confidence: 99%

“Click for Closer Care”: A Content Analysis of Community Pharmacy Websites in Four Countries

Zwier¹

2017

J Med Internet Res

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BackgroundCombinations of professional and commercial communication are typically very controversial, particularly in health care communication on the Internet. Websites of licensed community pharmacies on the other hand tend to raise remarkably little controversy, although they typically contain controversial combinations of clinical and commercial services previously unprecedented in professional health care communication.ObjectiveThe aim of this study was to fill the void of knowledge about the combination of clinical and commercial services presented on the websites of licensed community pharmacies.MethodsA content analysis of clinical and commercial services presented in a random sample of 200 licensed community pharmacy websites from Great Britain, the Netherlands, the Canadian provinces British Columbia and Manitoba, and the Australian states New South Wales and Western Australia was conducted.ResultsThe top five specific services mentioned on the community pharmacy websites were cosmetic products (126/200, 63.0%), medication refill request options (124/200, 62.0%), over-the-counter medicine (115/200, 57.5%), complementary and alternative medicine (107/200, 53.5%), and home medical aids (98/200, 49.0%). On average, 72.5% (145/200) of the community pharmacy websites across the 4 countries included a combination of clinical and commercial services. A combination of clinical and commercial services was more often present on chain pharmacy websites (120/147, 82.8%) than single pharmacy websites (25/53, 47%; P<.001), and most often on the Canadian community pharmacy websites, followed by the Australian, British, and Dutch pharmacy websites, respectively (P<.02). Furthermore, more than half of the pharmacies’ homepages contained a combination of clinical and commercial images (107/200, 53.5%), and almost half of the homepage menus contained a combination of clinical and commercial items (99/200, 49.5%). The latter were, again, more common on chain pharmacy than single pharmacy websites (P<.001), with significant differences between countries (P<.001).ConclusionsA considerable share of websites of licensed community pharmacies in Great Britain, the Netherlands, Canada, and Australia combine clinical services with commercial services. Previous research into the presence of a combination of commercial and professional services suggests that such a combination may lead to increased interest in commercial services that may be unnecessary or inappropriate to patients’ health.

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Section: Discussionmentioning

confidence: 99%

“Click for Closer Care”: A Content Analysis of Community Pharmacy Websites in Four Countries

Zwier¹

2017

J Med Internet Res

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“…Elements of professionalism and commercialism are intertwined in community pharmacy practice . This notion was further evidenced by this research, where a combination of altruistic motivations and business considerations drives the efforts of community pharmacists to provide professional pharmacy services.…”

Section: Discussionmentioning

confidence: 99%

A qualitative study exploring professional pharmacy services offered by community pharmacies in the state of Sarawak, Malaysia

Kho

Lim

Saleem

2017

J Pharm Health Serv Res

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Objectives The aim of this research is to obtain in‐depth information on various aspects regarding the provision of professional pharmacy services by community pharmacies in Sarawak, Malaysia. Methods Semi‐structured interviews were conducted with a diverse group of community pharmacists selected via purposive and snowball sampling. The resultant interviews were audio‐recorded, transcribed verbatim and analysed using thematic analysis. Key findings In all, 20 community pharmacists took part in the study upon data saturation. Monitoring of health parameters, smoking cessation, weight management, medication review and disease state management were the extended pharmacy services provided. Service provision was influenced by respondents' intrinsic motivations, including having a desire to help others and achieving professional satisfaction. Practical and business considerations were other rationales for services provision. Intra‐organisational barriers faced, including lack of time, personnel and physical space constrained services provision. Cultural issues, lack of committed customers, stock availability and price issues were extra‐organisational challenges faced. The availability of market demands influenced respondents' plans for further service expansion. Conclusions Community pharmacists have both noble intentions and commercial motivations to provide professional pharmacy services. However, various intra‐organisational and extra‐organisational barriers limit the variety of services provided by respondents. Demonstration of a more proactive attitude amongst pharmacists, as well as more opportunities for collaboration and strategic incentives by the government may be useful in encouraging them to expand the range of professional services. Consequently, the positive change will unlock their potential to improve the health and well‐being of the general population.

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“…3 Community pharmacy ownership structures are generally grouped under 23-11-2016 three headings in the literature: independent, franchise or partnerships of registered pharmacists, and corporate bodies. 1,4,5 Pharmacy ownership is still subject to strict governmental rules in lots of countries. Besides, regulatory changes give pharmacists an opportunity to make partnerships.…”

Section: Introductionmentioning

confidence: 99%

Examination of the Community Pharmacists’ Intention to Pharmacist Partnership Using the Theory of Planned Behavior: A Structural Equation Model

Arslan¹,

Tarhan²,

Şar³

2017

IJPER

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Influence of ownership type on role orientation, role affinity, and role conflict among community pharmacy managers and owners in Canada

Cited by 36 publications

References 38 publications

“Click for Closer Care”: A Content Analysis of Community Pharmacy Websites in Four Countries

“Click for Closer Care”: A Content Analysis of Community Pharmacy Websites in Four Countries

A qualitative study exploring professional pharmacy services offered by community pharmacies in the state of Sarawak, Malaysia

Examination of the Community Pharmacists’ Intention to Pharmacist Partnership Using the Theory of Planned Behavior: A Structural Equation Model

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