2019
DOI: 10.1080/20421338.2018.1551754
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Influence of retailers’ website system quality factors on online shopping in South Africa

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Cited by 8 publications
(4 citation statements)
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“…The company's famous slogan 'maximum comfort with a flair of style' adequately captures its fashion-conscious customer base. The increasing use of the internet in South Africa is now keeping pace with international trends whereby customers are beginning to shop online (Joubert and Erdis, 2019). The Footwear Company have seen an increase in sales through their online catalogue and have introduced changes to old practices of having customers pick up their footwear in-person from the store even when ordered online.…”
Section: Socialmentioning
confidence: 99%
“…The company's famous slogan 'maximum comfort with a flair of style' adequately captures its fashion-conscious customer base. The increasing use of the internet in South Africa is now keeping pace with international trends whereby customers are beginning to shop online (Joubert and Erdis, 2019). The Footwear Company have seen an increase in sales through their online catalogue and have introduced changes to old practices of having customers pick up their footwear in-person from the store even when ordered online.…”
Section: Socialmentioning
confidence: 99%
“…The scope and focus of most studies on d-commerce in South Africa and other emergent nations have been limited to diffusion in organizations and logistics efficiency [27][28][29] antecedents of adoption [30], thus, leaving a research gap in the marginalized individualuser context [31][32][33]. Alshurideh [33] suggests that more empirical studies are required to propose and test B2C d-commerce models in developing nations; however, most studies pay little attention to e-strategy policy frameworks' pivotal role in informing adoption, repeat purchase, socio-economic sustainability, and recommendation propensity [33,34].…”
Section: Literature Review D-commerce and Empowerment: Insights From ...mentioning
confidence: 99%
“…This goes hand in hand with the capacity and quality of their systems. Factors to especially consider are, how user-friendly they are, availability, dependability, response time, and their adaptability (Hung-Joubert & Erdis, 2019). Other researchers focussed largely on the financial aspect of the business (, Esfahbod et al, 2016); Cao et al, 2017).…”
Section: Organizational Factorsmentioning
confidence: 99%