Influence of sustainable hospitality supply chain management on customers’ attitudes and behaviors

Xu, Xun; Gürsoy, Doğan

doi:10.1016/j.ijhm.2015.06.003

Cited by 131 publications

(107 citation statements)

References 102 publications

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“…Especially, upstream SD positively moderates CSPs' effects on SP, whereas downstream CD positively moderates EP's effects on FP. Extant literature emphasizes the importance of sustainable hospitality supply chain management and explored the direct consequences of sustainable supply chains (e.g., Xu & Gursoy, 2015a, 2015b). No study has thus far examined the moderating role of supplier and customer demands on CSPs and performances.…”

Section: Discussionmentioning

confidence: 99%

“…Similarly, we further emphasize that supplier demand (SD) and customer demand (CD) play a moderating role in the process from CSP to EP and SP and from EP and SP to FP, respectively. In other words, sustainable hospitality products and service processes highly depend on suppliers' cooperation (Xu & Gursoy, 2015b), and CD contributes more to the change in and growth of FP (Donaldson & Preston, 1995), particularly in customer‐oriented hospitality industry. Specific hypotheses per the framework and their underlying rationales are provided as follows.…”

Section: Theoretical Background and Hypothesesmentioning

confidence: 99%

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Linking stakeholder integration to sustainability performance in the hotel context

Shi

Tsai

2020

Journal of Tourism Research

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This study proposes a process model to probe the linkage between stakeholder integration (SI), corporate sustainability practices (CSPs), and sustainability performance and examines supplier and customer demands' effects on the linkage between CSPs and financial performance (FP) via environmental (EP) and social performances (SP). Data from 225 hotels near World Cultural Heritage Sites in East China were utilized for hypothesis testing. Partial least squares structural equation modeling analyzes the data. Following results are revealed: (a) SI favors CSPs, and CSPs favor EP, but SP hinders FP; (b) EP and SP support FP; and (c) supplier demand positively moderates CSPs' effect on SP, whereas customer demand positively moderates EPs' effects on FP.

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Section: Discussionmentioning

confidence: 99%

Section: Theoretical Background and Hypothesesmentioning

confidence: 99%

Linking stakeholder integration to sustainability performance in the hotel context

Shi

Tsai

2020

Journal of Tourism Research

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“…Customers show the lowest WTP for a room with an urban view. Xu and Gursoy (2015) Dimensions of sustainable hospitality supply chain management Both environmental and economic dimensions' actions of sustainable hospitality supply chain management have positive effects on customer WTP for sustainable hospitality goods and services. The social dimension actions have a negative influence on customer WTP.…”

Section: Limitations and Further Researchmentioning

confidence: 99%

The More the Merrier? Understanding How Travel Frequency Shapes Willingness to Pay

Nieto-Garcia

Gallego

González‐Benito

2020

Cornell Hospitality Quarterly

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Customers’ evaluation of hotel prices has received increasing attention in hospitality research. Beyond the specific attributes of the offer, internal norms related to prior experiences affect customers’ response to price. Drawing on the behavioral price literature, this study investigates the effect of travel frequency and reference price on the formation of travelers’ willingness to pay (WTP) for accommodation. The study presents a novel methodological approach introducing the concept of instantaneous indirect effect. Results offer support for an inverted U-shaped relationship between travel frequency and WTP, mediated by the internal reference price. WTP reaches its peak when the customer has booked an accommodation 6 times in the past 2-year period. The findings provide clear implications for practitioners. Monitoring customers’ travel frequency and integrating it into dynamic pricing models will create a better alignment of room rates with travelers’ WTP, which will make revenue management techniques more customer centric and, ultimately, enhance profitability.

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“…While research has been performed on the impact of sustainable hospitality supply chain practices on consumer behavioral aspects, past studies evaluating customer perceptions and attitudes towards sustainable practices in hospitality have focused on specific sustainability dimensions (i.e. environmental) or on consumers from specific geographical region (Chin et al, 2018;Xu and Gursoy, 2015b). For example, Xu and Gursoy (2015b) examined impacts of environmental, social and economic dimensions of sustainable hospitality supply chain management practices on American travellers' attitudes and behaviours including satisfaction, loyalty and willingness to pay a premium for sustainable hospitality goods and services.…”

Section: Introductionmentioning

confidence: 99%

“…environmental) or on consumers from specific geographical region (Chin et al, 2018;Xu and Gursoy, 2015b). For example, Xu and Gursoy (2015b) examined impacts of environmental, social and economic dimensions of sustainable hospitality supply chain management practices on American travellers' attitudes and behaviours including satisfaction, loyalty and willingness to pay a premium for sustainable hospitality goods and services. Their results indicated that both environmental and economic dimensions' practices have positive impacts on American consumers' satisfaction, loyalty and willingness to pay a premium for sustainable hospitality goods and services, the social dimension practices were found to have positive impact on satisfaction and a negative impacts on willingness to pay a premium.…”

Section: Introductionmentioning

confidence: 99%

Consumer perceptions towards sustainable supply chain practices in the hospitality industry

Modica

Altınay

Farmaki

et al. 2018

Current Issues in Tourism

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This study investigates the impacts of economic, social and environmental sustainability practices of companies in the hospitality supply chain on consumers' satisfaction, loyalty and willingness to pay higher prices. Utilising data collected from 288 tourists visiting south Sardinia, the study indicates that while economic sustainability practices have positive impacts on consumers' satisfaction, loyalty and willingness to pay a premium, sustainability practices related to environmental and social dimensions have a direct positive impact on satisfaction and an indirect positive impact on consumer loyalty and willingness to pay a premium. Additionally, findings reveal that satisfaction is likely to mediate the impact of environmental and social sustainability practices on the loyalty of consumers. The theoretical and managerial implications of the study are provided.

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Influence of sustainable hospitality supply chain management on customers’ attitudes and behaviors

Cited by 131 publications

References 102 publications

Linking stakeholder integration to sustainability performance in the hotel context

Linking stakeholder integration to sustainability performance in the hotel context

The More the Merrier? Understanding How Travel Frequency Shapes Willingness to Pay

Consumer perceptions towards sustainable supply chain practices in the hospitality industry

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