Influence of the user’s psychological factors on the online purchase intention in rural tourism: Integrating innovativeness to the UTAUT framework

Martín, Héctor San; Herrero, Ángel

doi:10.1016/j.tourman.2011.04.003

Cited by 474 publications

(268 citation statements)

References 64 publications

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“…These studies can be complemented by an examination of the motives of using each information source. This area of tourist behaviour has received some attention in the literature (Dickinger, 2011;Martín & Herrero, 2012;Vermeulen & Seegers, 2009).…”

Section: Technologymentioning

confidence: 99%

Consumer behaviour in tourism: Concepts, influences and opportunities

Cohen

Prayag

Moital

2013

Current Issues in Tourism

568

333

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Although consumer behaviour (CB) is one of the most researched areas in the field of tourism, few extensive reviews of the body of knowledge in this area exist. This review article examines what we argue are the key concepts, external influences and opportune research contexts in contemporary tourism CB research. Using a narrative review, we examine the CB literature published in three major tourism journals from 2000 to 2012. Of 519 articles identified and reviewed, 191 are included in this article. We examine the development of and scope for future research on nine key concepts, including decision-making, values, motivations, self-concept and personality, expectations, attitudes, perceptions, satisfaction, trust and loyalty. We then examine three important external influences on tourism behaviour, technology, Generation Y and the rise in concern over ethical consumption. Finally, we identify and discuss five research contexts that represent major areas for future scholarship: group and joint decision-making, under-researched segments, cross-cultural issues in emerging markets, emotions and consumer misbehaviour. Our examination of key research gaps is concluded by arguing that the hedonic and affective aspects of CB research in tourism must be brought to bear on the wider CB and marketing literature.Keywords: consumption; travel; behaviour; marketing; research agenda Introduction Consumer behaviour (CB) involves certain decisions, activities, ideas or experiences that satisfy consumer needs and wants (Solomon, 1996). It is 'concerned with all activities directly involved in obtaining, consuming and disposing of products and services, including the decision processes that precede and follow these actions' (Engel, Blackwell, & Miniard, 1995, p. 4). CB remains one of the most researched areas in the marketing and tourism fields, with the terms 'travel behaviour' or 'tourist behaviour' typically used to describe this area of inquiry. Few comprehensive reviews of the literature on CB concepts and models exist in the field of tourism. Exceptions include Moutinho (1993) who reviews the social and psychological influences on individual travel behaviour with the aim of developing a model of tourist behaviour and Dimanche and Havitz (1995) Tourism, 2014 Vol. 17, No. 10, 872 -909, http://dx.doi.org/10.1080/13683500.2013 four concepts (ego-involvement, loyalty and commitment, family decision-making and novelty-seeking) in an attempt to methodologically advance CB in tourism studies.A lack of comprehensive reviews is not only due to the extensive breadth of the topic area itself, but also because travel behaviour is generally considered as a continuous process that includes varied yet inter-correlated stages and concepts that cannot always be analysed separately (Mill & Morrison, 2002). Tourism researchers have reviewed individual concepts (e.g. Riley, Niininen, Szivas, & Willis, 2001, on loyalty), specific influences (e.g. Moutinho, 1993, on social influences on CB), and particular research contexts (e.g. Hong, Lee, L...

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Section: Technologymentioning

confidence: 99%

Consumer behaviour in tourism: Concepts, influences and opportunities

Cohen

Prayag

Moital

2013

Current Issues in Tourism

568

333

View full text Add to dashboard Cite

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“…the original UTAUT model, the extended UTAUT model (UTAUT2), other studies and related theories) were adapted to the specific context of this study on the use of location based travel apps while travelling (Antunes & Amaro, 2016;Escobar-Rodríguez & Carvajal-Trujillo, 2014;Jensen, 2012;San Martín & Herrero, 2012;Venkatesh et al, 2003Venkatesh et al, , 2012Wen, 2012).…”

Section: Measurementmentioning

confidence: 99%

“…It can be seen that the performance expectancy and effort expectancy construct is composed of four items each (Baptista and Oliveira, 2015;Escobar-Rodríguez and Carvajal-Trujillo, 2014;San Martín & Herrero, 2012;Venkatesh et al, 2012). Social Influence, Facilitating conditions, Price Value, Hedonic Motivation, Habit and Behavioural Intention constructs consists of three items each (Escobar-Rodríguez and Carvajal-Trujillo, 2014;San Martín and Herrero, 2012;Venkatesh et al, 2003Venkatesh et al, & 2012 and the use behavior construct comprises one item (Venkatesh et al, 2012). All these constructs under study were modelled using multi-item reflective indicators.…”

Section: Measurementmentioning

confidence: 99%

Tourist Adoption of Mapping Apps: A Utaut2 Perspective of Smart Travellers

Gupta¹,

Dogra²

2017

Tour. hosp. manag.

105

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Purpose -Mapping apps are location based travel apps used for navigation and routing. These apps are gaining worldwide popularity because of its enormous potential. Despite of the growing popularity and utility of the mapping apps, the published literature in this area is scarce, leaving an unexplored area of research. Thus, the current study aims to identify factors affecting tourist's intentions to use mapping apps while travelling. Design -The Extended Unified theory of acceptance and use of technology (UTAUT2) was applied as the basis of the present study Methodology -The data was collected from 284 travellers in India using a structured questionnaire. The data was analyzed using Partial Least Square approach. Findings -The results indicated that the most significant antecedents of behavioral intentions are habit, facilitating conditions, performance expectancy and hedonic motivation. It was observed that the actual usage behavior was influenced by traveler's intentions and habit to use the technology (mapping apps). However it was noted that effort expectancy, social influence and price value had no significant effects on the tourist's intentions to use mapping apps while travelling. Originality of the research -Till date limited empirical studies have explored the adoption of mapping apps by travelers. This study is unique as it explores the adoption intentions using a relevant theoretical framework in the developing economy context wherein the use of mapping apps is still in the nascent stage. This research contributes to the literature of innovation adoption and provides an interesting perspective to companies developing location based travel mobile apps.

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“…In another study aimed at the user acceptance of rural tourism services, the result discovered a positive relationship between performance expectancy and online purchase acceptance (San Martín and Herrero, 2012). While for mobile banking sector, performance expectancy has proven to have important effect on user adoption.…”

Section: Performance Expectancymentioning

confidence: 99%

User Acceptance Of Near Field Communication (Nfc) System

Yuen¹,

Goh²,

Rasiah³

et al. 2018

The European Proceedings of Social and Behavioural Sciences

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Near field communication (NFC) mobile payment system allows users to make payment on goods instantly. There is a significant lack of previous study in Singapore to review the reasons why NFC mobile payment system is underutilized. This research is therefore conducted to investigate key factors contributing to the current low user acceptance of NFC mobile payment system and recommend ways to motivate perpetual consumer usage of the NFC mobile payment system. This study is targeted to all residents in Singapore, regardless to their citizenship. The data was collected within Singapore. Questionnaires were sent to 500 randomly selected respondents. Key user acceptance factors such as performance expectancy, effort expectancy, and social influence, facilitating condition, hedonic motivation, price value and habit are examined. The results of this study show that NFC mobile payment system is still in the early stage of implementation in Singapore. Many consumers are yet to adopt NFC mobile payment system. Some of the Singaporean consumers even do not know much about NFC mobile payment system and they wonder how this payment system may help them in making payment efficiently on mobile devices. As the results of this study also show that Singaporean consumers are more conservative and higher requirements towards the security and efficiency of NFC payment system, practical managerial recommendations have been provided to assist mobile business industry to promote NFC payment system among consumers. This study aims to understand user acceptance into NFC mobile payment in their daily life.

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Influence of the user’s psychological factors on the online purchase intention in rural tourism: Integrating innovativeness to the UTAUT framework

Cited by 474 publications

References 64 publications

Consumer behaviour in tourism: Concepts, influences and opportunities

Consumer behaviour in tourism: Concepts, influences and opportunities

Tourist Adoption of Mapping Apps: A Utaut2 Perspective of Smart Travellers

User Acceptance Of Near Field Communication (Nfc) System

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