Influence of Wellness Programs on Organizational Performance in the Banking Industry in Kenya

Abstract

As employees increasingly find themselves in the midst of work-family conflict due to the emerging work demands, the effect of these conflicts may affect employee commitment decisions which in turn may affect performance depending on the manager's role in supporting the employee to attain such a balance. Due to simultaneously long or unprecedented working hours and upward trend of nonstandard work schedules such as in the evenings at night or weekend as a spread of a more globalized 24/7 economy has also put considerable strain on workers and their families. Customer satisfaction and customer service being the prime work in the banking sector has evoked changes which consequently have brought changes in work setups. The study objective was to establish the influence of wellness programs on performance of the banking industry in Kenya. This study adopted survey research design using both quantitative and qualitative approaches. The target population was 36,212 employees from all 43 commercial banks in Kenya focusing on branches in Nairobi. Primary data was collected using questionnaires that had both structured and unstructured questions. The researcher also used descriptive statistics including frequency distribution tables, percentages and measures of central tendency such as mean. In addition to this advance statistical techniques were also considered particularly measures of variations such as standard deviation and others like regression analysis to establish relationships among variable. The study found that wellness programs were strongly related to performance of the banking industry. This was through preventive care, education and training on importance of wellness on employees as well as through supportive manager. The study recommends that organizations should focus on the use of wellness programs practices as they are necessary to ensure that organizations support their objectives. In addition this study recommends that organizations should increasingly recognize the influence of wellness programs practices as critical in achieving their objectives.

Health-Related Assistance Programs, Leadership Support, and Organizational Performance: Evidence From the U.S. Federal Agencies

“…Despite the large and growing literature on workplace wellness programs (Sabharwal et al, 2019), the relationship between wellness programs and organizational performance has not received considerable attention, particularly in the public sector. In fact, most of the existing literature is either descriptive and focuses on the private sector (e.g., Gebhardt & Crump, 1990; Plump & Ketchen, 2013) or has been conducted outside the American context (see Mills et al, 2007; Mungania et al, 2016).…”

Board Nationality and Educational Diversity and Organizational Performance: A Systematic Review of Literature

“…They further reiterated that firms could benefit from fast and valuable evaluations and also address information asymmetry issues that may arise between boards and senior management. Different authors have measured board educational diversity using distinct aspects for instance level of education (Post et al, 2011;Ujunwa, 2012;Darmadi, 2013;Rajula, 2016;Ingari, 2017;Kagzi & Guha, 2018), skills, knowledge and abilities (Bantel, 1993;Mahadeo et al, 2012) country where degree was obtained (Harjoto, Laksmana & Yang, 2019). Failing to consider the educational expertise during investigations can pose a problem since the board members background and experience can have an effect on their understanding regarding complex business transactions and decisions made (Kesner, 1988).…”

“…On the contrary, Waithaka (2014) found no significant link between board educational qualifications and the financial performance in Kenyan banking sector. Using descriptive and explanatory research design, Ingari (2017) the link between board composition and performance of 11 Kenyan commercial banks listed in the Nairobi Stock Exchange. Questionnaires were used to collect data.…”

The Deteriorating Role of Active Transactional Leadership on Employees Perceived Uncertainty and Emotional Exhaustion: Evidence from Educational Sector of Thailand

“…The development of a stable manufacturing community could contribute to less disputes, but no organization has removed tension. Factors relating to an individual or his or her condition can contribute to stress, eventually resulting in self-degradation, poor efficiency and negative self-efficiency, contributing to poor functioning for a person (Blanco-Álvarez & Thoen, 2017;Hahn, Pinkse, Preuss, & Figge, 2015;Mungania, Waiganjo, & Kihoro, 2016).…”