Influences of Employee's Excessive Honorific Usage During Service Encounter on Customers' Perceived Service Quality

Kim, Young Mi; 송유진,

doi:10.15706/jksms.2016.17.1.009

journalofkoreaservicemanagementsociety

2016

DOI: 10.15706/jksms.2016.17.1.009

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Influences of Employee's Excessive Honorific Usage During Service Encounter on Customers' Perceived Service Quality

Young Mi Kim¹,

송유진 송유진²

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Influences of Employee's Excessive Honorific Usage During Service Encounter on Customers' Perceived Service Quality

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References 28 publications

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