2020
DOI: 10.5783/rirp-20-2020-10-179-200
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Influência da comunicação interna e do engajamento no desempenho de tarefas de servidores públicos

Abstract: The involvement of employees with their activities in the work environment can instigate higher levels of commitment to the organization in which they work. Employee commitment can be instigated by adequate levels of internal communication (Walden et al., 2017). In view of the growing concern with the commitment and engagement of employees, managers responsible for internal communication need to know the communication processes so that they can develop strategies that contribute to the construction of engageme… Show more

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Cited by 8 publications
(5 citation statements)
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“…The second contribution is to show that most studies on home office and COVID-19 have focused on telework experiences, future perspectives, personal and professional characteristics (Baert, Lippens, Moens, Weytjens, & Sterkens, 2020), use of mobile technologies, complementary control system, employee autonomy and management control (Porter & Van den Hooff, 2020). On the other hand, prepandemic studies on task performance investigated role conflict, role ambiguity, emotional quotient (Amilin, 2017), performance measurement system, psychological empowerment, job satisfaction (Souza & Beuren, 2018), goal orientation, task complexity (Sanusi, Iskandar, Monroe, & Saleh, 2018), internal communication and engagement of public servants (Castanha, Beuren, & Gasparetto, 2020). Therefore, little is known about the analyses and combinations of the constructs: output control, autonomous and controlled motivations, and how last two reflect on the task performance of public servants in the context of home office in the face of the COVID-19 pandemic.…”
Section: Introductionmentioning
confidence: 99%
“…The second contribution is to show that most studies on home office and COVID-19 have focused on telework experiences, future perspectives, personal and professional characteristics (Baert, Lippens, Moens, Weytjens, & Sterkens, 2020), use of mobile technologies, complementary control system, employee autonomy and management control (Porter & Van den Hooff, 2020). On the other hand, prepandemic studies on task performance investigated role conflict, role ambiguity, emotional quotient (Amilin, 2017), performance measurement system, psychological empowerment, job satisfaction (Souza & Beuren, 2018), goal orientation, task complexity (Sanusi, Iskandar, Monroe, & Saleh, 2018), internal communication and engagement of public servants (Castanha, Beuren, & Gasparetto, 2020). Therefore, little is known about the analyses and combinations of the constructs: output control, autonomous and controlled motivations, and how last two reflect on the task performance of public servants in the context of home office in the face of the COVID-19 pandemic.…”
Section: Introductionmentioning
confidence: 99%
“…To be physically and psychologically present while performing a task and committed to the organization is to be engaged (Ali et al , 2019). This behavior can be reinforced with information sharing (Castanha et al , 2020; Frare and Beuren, 2020; Mishra et al , 2014), and is typically valued in organizations because of its positive impacts, such as focus and productivity (Balducci et al , 2010; Guarnaccia et al , 2018).…”
Section: Literature Review and Hypothesesmentioning
confidence: 99%
“…To be physically and psychologically present while performing a task and committed to the organization is to be engaged (Ali et al, 2019). This behavior can be reinforced with information sharing (Castanha et al, 2020;Frare and Beuren, 2020;Mishra et al, 2014), and is typically valued in organizations because of its positive impacts, such as focus and productivity (Balducci et al, 2010;Guarnaccia et al, 2018). Engagement at work may expand and improve the use of automation technologies, such as RPA and AI, by employees in the daily life of organizations (Casazza and Gioppo, 2020;Hammedi et al, 2020).…”
Section: Work Engagement and Process Automationmentioning
confidence: 99%
“…La comunicación interna beneficia en el compromiso que tienen los colaboradores para realizar un buen trabajo, para ello se sugiere que la comunicación tiene que contribuir a los empleados en relación a sus valores y las prácticas que desenvuelven, también, con el uso de la comunicación se conocerán las estrategias y los objetivos de los resultados, por otro lado, se demuestra la relación del compromiso de los colaboradores y su rendimiento en la tarea, es decir, la comunicación interna se enfoca en las acciones que toman los colaboradores a través del compromiso que poseen en su empresa (Tramontin et al, 2020).…”
Section: Beneficios De La Comunicación Interna En Las Organizacionesunclassified