2024
DOI: 10.3233/atde231355
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Influencing Factors of Community Logistics Service Satisfaction at Cainiao Station

Xiaofen Zhou,
Genping Xie

Abstract: The rise of e-commerce has led to the rapid development of community logistics in the last mile of end-to-end distribution. However, the rapidly developing community logistics also faces various management issues, especially the satisfaction of consumers with community logistics services. This article examines the factors influencing residents’ satisfaction with community logistics from the perspective of consumers. Using questionnaire surveys, it collects data on residents’ satisfaction with various services … Show more

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