Influencing factors on restaurant customers’ revisit intention: The roles of emotions and switching barriers

Do Switching Barriers Exist in the Online Travel Agencies?

“…Raising switching barriers is thus a crucial strategy to prevent retailers' defection, but e-wholesalers may not regard this as the sole strategy to retain retailers. These findings on raising switching barriers to stimulate retailers' repurchase intentions support the findings of previous studies on other industries such as Han, Back, and Barrett [4] and Liu, Guo, and Lee [58] (Table 3).…”

“…The relationship between e-transaction satisfaction and switching barrier is therefore treated as a research paradigm, and several studies have found empirical support for this model [4,22]. This study demonstrates that these 12 types of e-transaction satisfaction do exist in the B2B mechanism of an e-wholesaler travel agency, when retailers perceive greater e-transaction satisfaction and exhibit higher switching barriers.…”

“…Therefore, it is very important to explore the determinants of switching barriers and interpersonal relationships in the B2B model offered by e-wholesalers and to investigate their impacts on retailers' repurchase intentions. Some research has been conducted on the satisfaction, switching barriers, interpersonal relationships, and repurchase intentions of travel industry-related businesses [3][4][5][6][7][8][9][10][11][12]. This present research looks to fill the gap in the literature concerning e-transaction satisfaction, interpersonal relationships, switching barriers, and repurchase intentions of e-retailers on a B2B mechanism.…”

The Impact of Service Quality on Customer Satisfaction, Customer Loyalty and Brand Image: Evidence from Hotel Industry of Pakistan

“…For hotel industry, service quality is an important consideration, so companies striving to attain maximum customer satisfaction by providing quality services. According to Min & Min (1996) service quality is the life blood for hotel industry and service quality is further linked with customer satisfaction being studied by Shi & Su, (2007) and the other one, customer satisfaction is related with customer loyalty (Han, Barrett & Back, 2009). Service quality is considered an evaluation between service prospect and what actually has been received (Parasuraman et, al., 1985).…”

Which Physical Environment Dimensions Really Affect People In Restaurants?

“…When it comes to restaurants, which constitute an important field in the hospitality sector, determinants of revisit intention are accepted as perceived quality and satisfaction with servicescape (Wakefield and Blodgett, 1994), consumption emotions, customer satisfaction and switching barriers (Han et. al., 2009), customer's pleasure feeling emotion (Kim and Moon, 2009), food quality, service quality, atmosphere, price and value with customer satisfaction (Yan et.…”