Influential Factors for E-Government Success in the Middle East

Franke, Roland; Kroenung, Julia; Born, Friedrich; Eckhardt, Andreas

doi:10.4018/ijegr.2015010103

Cited by 8 publications

(4 citation statements)

References 59 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…• Based on Digital Government Literature Review [9][10][11][12][13]. The indicator used is Technological Aspect -Ease of Use [14] and Individual Aspect -Commitment and Motivation [10].…”

Section: Theorymentioning

confidence: 99%

“…Therefore, the purpose of this study is to examine the process for converting paper documents into electronic ones in the tax administration system in Indonesia and use several model including the IS Success Model [6,7] and Maturity Models [8]. It can also be analyzed using a literature review, such as the Digital Government Literature Review [9][10][11][12][13][14] and the IS success literature review [15,16].…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

An Analysis of the Process of Converting Paper Documents into Electronic Documents in the Tax Administration System in Indonesia

Ningsih,

Rokhimakhumullah,

Saputra

et al. 2023

Advances in Economics, Business and Management Research

View full text Add to dashboard Cite

Tax is a mandatory levy imposed on citizens as well as a source of revenue in Indonesia. In order to increase the potential for taxation in Indonesia, the Directorate General of Taxes (DGT) is implementing tax reforms to enhance services and simplify the process for the public to pay taxes by converting paper documents into electronic-documents, such as implementing e-registration, ebilling, e-tax invoices, e-SPT, and e-bupot. Therefore, the aim of this study is to determine the funderlying factors behind the tax digitalization and its transition process in Indonesia. This study used a qualitative method which involved conducting in-depth interviews and obtaining supporting data from the DGT. The results of this study indicated that the funderlying factors behind the tax digitalization is to increase efficiency and effectiveness while also pursuing technological developments in increasingly advanced times. During the implementation of this e-document, it was discovered that there was an increase and decrease in the use of paper and electronic documents, as well as tax revenues from individual and corporate taxpayers, between 2017 and 2021. This may be caused by factors originating from the validity of electronic documents as well as other factors unrelated to the validity of electronic documents.

show abstract

“…• Based on Digital Government Literature Review [9][10][11][12][13]. The indicator used is Technological Aspect -Ease of Use [14] and Individual Aspect -Commitment and Motivation [10].…”

Section: Theorymentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

An Analysis of the Process of Converting Paper Documents into Electronic Documents in the Tax Administration System in Indonesia

Ningsih,

Rokhimakhumullah,

Saputra

et al. 2023

Advances in Economics, Business and Management Research

View full text Add to dashboard Cite

show abstract

“…Emphasizing the fact that success factors of e-government initiatives vary from one case to another due to the structural characteristics of the social, cultural, and political environments, Franke et al (2015) asserted that demographic themes of citizens greatly influence e-government adoption. Reviewing a number of e-government implementation projects in the Middle East, they also proved that national culture plays a fundamental role in achieving successful e-government outcomes.…”

Section: Research Backgroundmentioning

confidence: 99%

Assessing the impact of readiness factors on e-government outcomes

Keramati

Behmanesh

Noori

2016

Information Development

View full text Add to dashboard Cite

Many have studied different factors affecting e-government performance, but there is little research on the role of readiness factors, which may impact e-government outcomes indirectly. This study presents a conceptual model with the aim of determining the role of readiness factors in the relationship between e-government factors and e-government outcomes. E-government factors are comprised of citizens, businesses, and government itself. Also, readiness factors are categorized into three main groups, namely governing, technical, and organizational. A questionnaire was designed and completed by 90 e-government senior managers at multiple government agencies of Iran expressing their opinions on several factors impacting e-government outcomes within their organizations. The results of hierarchical regression analysis strongly support the appropriateness of the proposed model and prove that readiness factors play a moderating role in the relationship between e-government factors and e-government outcomes. Also, the results of latent moderated structuring (LMS) technique show that ‘organizational’ readiness factors have the most important effect on e-government outcomes. Finally, some policy implications are provided for better understanding of the role and importance of readiness factors in theory and practice.

show abstract

“…Over the years, under the vigorous promotion of the central government, China has made great progress building digital government, but the development and the implementation effect of digital government varies significantly in different regions, and there are still many problems such as "zombie websites" and "information islands". While the economic development level, public demand, cultural characteristics, and other factors can explain the differences in building regional digital government [12], the influence of digital technology practice scenarios cannot be ignored. In China, the political system, characterized by inter-governmental relations and personnel promotion, constitutes the institutional environment for the application of government digital technology [13,14].…”

Section: Introductionmentioning

confidence: 99%

Digital Government Development, Local Governments’ Attention Distribution and Enterprise Total Factor Productivity: Evidence from China

Chen

Zhang

et al. 2023

Sustainability

View full text Add to dashboard Cite

Building digital government is an important means for the government to improve the public service ability and optimize the business environment, which directly affects the production and operation activities of micro-enterprises. Based on the panel data of listed enterprises and municipal government portal website performance in China, this paper empirically investigates the impact of digital government development on enterprise total factor productivity (TFP) and the moderating effect of the local government’s attention distribution. The research results showed that digital government development significantly improved the enterprise TFP, and this conclusion remained unchanged after a series of robustness tests using instrumental variables, one-stage lag of explained variables, and debiased machine learning models. We also found that the greater the pressure faced by local governments and the longer the chief officials’ tenure, the more attention local governments paid to building digital government, and the more obvious the role of digital government development in promoting enterprise TFP. Heterogeneity test results showed that the information disclosure, online service, and public participation all had a positive effect on enterprise TFP, while the user experience had no effect on it. Digital government development had a more obvious role in promoting enterprise TFP of central and western regions, non-SOEs, and technology-intensive enterprises. Moreover, reducing enterprise rent-seeking, attracting new enterprise entry, and increasing enterprise R&D investment are important mechanisms for digital government development to improve enterprise TFP.

show abstract

Influential Factors for E-Government Success in the Middle East

Cited by 8 publications

References 59 publications

An Analysis of the Process of Converting Paper Documents into Electronic Documents in the Tax Administration System in Indonesia

An Analysis of the Process of Converting Paper Documents into Electronic Documents in the Tax Administration System in Indonesia

Assessing the impact of readiness factors on e-government outcomes

Digital Government Development, Local Governments’ Attention Distribution and Enterprise Total Factor Productivity: Evidence from China

Contact Info

Product

Resources

About