Purpose -The purpose of this paper is to investigate the accessibility and use of health information among primary health care providers. The study focused on women and health workers' experiences with information in rural Uganda. Design/methodology/approach -Face-to-face interviews (82) were conducted using an interview schedule that consisted of open questions and one relating to health information critical incidents. A holistic inductive paradigm was used with a grounded theory analysis. An "Interaction-value model" emerged from the study. The model was driven by the value and impact of information, unlike previous information models which have been driven by information needs. Findings -The findings have a number of implications for improving information provision, and further research. Originality/value -This study has demonstrated that, although an information need could trigger off an information activity, the subsequent information processes could only be sustained by the value of information. The study has also shown that health workers were generally active information seekers, whereas women were mainly passive.
IntroductionThe development of effective information services for rural people, and the policies governing their implementation and use, depends on ample knowledge of rural people's information environment and behaviour. Hardly any empirical data exists on this topic in Uganda. Focusing research on rural health workers, who are professionally isolated, is an important step in improving their information infrastructure. This would indirectly enhance information provision to the communities they serve. At a local level, the study is important because the majority of Ugandans do not see high level health workers when they seek health care; it is provided within the family, community or health units run by nurses and clinical officers. The main aim of the study was therefore to investigate the accessibility and use of health information among women and health workers, who are at the lowest level of Primary Health Care (PHC) service delivery in rural Uganda.Unlike studies in the developed world which tend to focus on information systems and retrieval (Vakkari, 1999;Spink, 1999), the interest of an information researcher in a