Information communication technologies (ICTs) and knowledge sharing: The case of professional accountants in Malaysia

Abstract

Based on the knowledge sharing model by Nonaka (1994), this study examines the relative efficacy of various Information Communication Technologies (ICTs) applications in facilitating sharing of explicit and tacit knowledge among professional accountants in Malaysia. The results of this study indicate that ICTs, generally, facilitate all modes of knowledge sharing. Best‐Practice Repositories are effective for sharing of both explicit and tacit knowledge, while internet/e‐mail facilities are effective for tacit knowledge sharing. Data warehousing/mining, on the other hand, is effective in facilitating self learning through tacit‐to‐tacit mode and explicit‐to‐explicit mode. ICT facilities used mainly for office administration are ineffective for knowledge sharing purpose. The implications of the findings are discussed.

Fostering knowledge sharing behaviour among public sector managers: a proposed model for the Malaysian public service

“…Past knowledge sharing studies have diversified its research focus ranging from professional groups to the non-professional groups both in public organisations and private organisations, not neglecting the virtual communities. For instance, in the past, some of the research focus covered engineers (Will, 2012;Zhen et al, 2011), accountants (Phang and Foong, 2010), academicians (Ramayah et al, 2013), managers (Bock et al, 2005), communities of practice (Blankenship and Ruona, 2009), medical practitioners (Razzaque et al, 2013), information system personnel (Teh and Sun, 2012), public sector employees (Kumar and Che Rose, 2012;Sandhu et al, 2011), employees in the oil industry (Tohidinia and Mosakhani, 2010), employees in the hotel industry (Yang, 2007), teachers (Chen, 2011), construction team (Zhang and Ng, 2012), real estate employees (Will, 2012), librarians (Noaman and Fouad, 2014), virtual communities (Hassandoust et al, 2011) and postgraduate students (Isika et al, 2013), to name some. However, the focus on public sector organisations was found to be relatively low as compared to the profit-orientated organisations (Razzaque et al, 2013;Sandhu et al, 2011).…”

Developing the enterprise architecture for the Namibian government

“… Communications—ICT plays a vital role in enhancing communications and work practices. According to Phang and Foong (), the advancements in ICTs have enable employees to make use tools such as e‐mail, chat room, bulletin boards and discussion group to communicate information, share knowledge and combine efforts across time and space barriers. …”

“…Enterprise information architecture provides the requirements needed to develop and implement EAA, which have impact on processes of business users, application (software) developer (or specialists), and IT architects. This is primarily because the application architecture provides a blueprint for the deployment of applications, describing specifically the relationship among applications and business processes (Phang & Foong, ). Applications are categorised into either business applications or technical applications.…”

The Role of Knowledge Transfer in Open Innovation

“…ICTs are being used to increase organizational knowledge assets (Olomolaiye and Egbu, 2005). In fact, they facilitate the transfer of both explicit and tacit knowledge (Phang and Foong, 2010). Moreover, they can be crucial tools for knowledge transformation processes (Davidavičienė and Raudeliūnienė, 2010).…”