Information Consumer eXperience: A Chilean Case Study

Godoy, María Paz; Rusu, Cristián; Ugalde, Jonathan

doi:10.1007/978-3-031-05064-0_19

Cited by 4 publications

(6 citation statements)

References 21 publications

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“…To characterize information consumers within the organization, the results of a previous study [48] were used. The objective of this prior study was to conduct an analysis of information consumption within the organization.…”

Section: Information Consumersmentioning

confidence: 99%

“…This prior study was executed using a combination of surveys, interviews, and other assessments to gather data pertaining to the needs, challenges, and perceptions of information consumers within the organization. In this sense, the findings from the prior study [48] were used to empathize with the information consumers in the Chilean university. These findings are presented in the subsequent "Define" stage.…”

Section: Information Consumersmentioning

confidence: 99%

“…The identified user needs in [48] revolve around various aspects of accessing information within the organization. There is a recognition of the need for a centralized information service that integrates all work-related data.…”

Section: Definementioning

confidence: 99%

“…Many users do not use specialized tools to handle such data, are unaware of their existence or significance, or may not even be conscious of the fact that they are working with sensitive data. Below, Table 2 shows a summary which outlines the user needs identified in the previous study and serves as the foundation for this work [48]. These Needs were extracted from a previous exploratory work [48].…”

Section: Definementioning

confidence: 99%

“…Below, Table 2 shows a summary which outlines the user needs identified in the previous study and serves as the foundation for this work [48]. These Needs were extracted from a previous exploratory work [48].…”

Section: Definementioning

confidence: 99%

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Addressing Information Consumer Experience through a User-Centered Information Management System in a Chilean University

Godoy,

Rusu,

Hatibovic

et al. 2023

Sustainability

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Prior research on the successful design and construction of data visualization systems or information management systems has not fully taken into account the holistic experience of employees working with information within the organization but has centered on specific aspects, such as user experience or data quality, attempting to go against information management quality, as those approaches can significantly influence users’ perceptions and their motivation to effectively use such tools for decision making. This study addresses the information consumer experience (ICX) in a Chilean Higher Education institution through the design and implementation of an user-centric centralized information management system. This system was created using an adapted design thinking methodology with an ICX perspective to identify and integrate the information consumers’ demands and other factors correlated with ICX into the system’s design. The proposed system is a technological extension of an information resource validation process that involves senior data analysts from the Analytics Department and external data analysts from other departments across the organization. This process helps to address data quality and information management quality (IMQ) problems of the organization, representing a centralized data source for all information consumers into the organization, offering consistent, accessible, and good quality data to address daily work and enhance information consumers experience, and managerial work.

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Section: Information Consumersmentioning

confidence: 99%

Section: Information Consumersmentioning

confidence: 99%

Section: Definementioning

confidence: 99%

Section: Definementioning

confidence: 99%

Section: Definementioning

confidence: 99%

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