“…Serendipity can help organizations be more creative and innovative (Cunha, 2010). Past studies on IE have looked at serendipity conceptually (Erdelez, 2005;Agarwal, 2015), in various information environmentsphysical (Björneborn, 2008) and digital (McCay-Peet & Toms, 2017), learning (Giordano, 2010), different user groups such as historians (Buchanan & Erdelez, 2019), journalists (Bird-Meyer, Erdelez, & Bossaller, 2019), shoppers (Ocepek, 2017), and various other contexts of information behavior (Agarwal, 2018), but were not focused on how people experience IE in an organizational context. Ocepek (2018) argues that everyday includes work.…”