Knowledge is considered an essential asset in organizations to properly manage daily activities; but it is also important that people have the necessary knowledge, education, and training to respond to unforeseen situations when an incident occurs, which may end in an emergency. The knowledge acquired in emergency management improves the response of an organization and its personnel. Providing adequate and quality emergency training to all involved and knowing the current level of training of human resources are vital factors in emergency response. Focusing on the theoretical approach to training, organizations need to implement a framework that manages and encourages the education and training of their personnel, as well as decision making in relation to emergency management activities.
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Palabras ClavesPalabras Clave: gestión de emergencias, plan de emergencias, modelo de capacitación, marco CiET, metodologías, herramientas TI, niveles de madurez, stakeholders, marco QuEP, Interacción Humano-Computador, gestión del conocimiento, juegos serios, toma de decisiones, capacidades, taxonomía.