Information Management Capacity and Supply Chain Performance: Mediating Effects of Supply Chain Practices, Competencies and Concerns

Abstract

The present study aims to identify the impact of the information management capacity (IMC) of an organization on its supply chain performance (SCP). Also, this study attempts to understand the mediating role of the various components of supply chain management, namely, practices, competencies and concerns. A survey instrument was used to collect primary data from 250 SMEs which were selected randomly. Structural equation modeling (SEM) technique is used to test the hypotheses using SmartPLS. The final model indicated that information management capacity significantly influences the supply chain performance and supply chain management components, namely supply chain competence, practices and concerns mediate the relationship between information management capacity and supply chain performance. The results of this study provide a significant contribution to the theory of resource-based view. The number of managerial perspectives for improving operational capabilities was explained in this study.

Rethinking competency requirements in South African supply chain management

“…The literature highlights several key competencies necessary for the effective implementation of SCM practices. These competencies can be categorized into cognitive, interpersonal, technical, self-efficacy and strategic domains (Alagarsamy et al 2021;Asghar et al 2023;Bentley, Robinson & Zanhour 2022;Kim & Chai 2014;Schulze, Bals & Johnsen 2019;Stek & Schiele 2021). Each category encompasses a wide range of skills and knowledge that are essential in managing various aspects of the supply chain to achieve organisational goals.…”