Information Matters: an Empirical Study of the Efficiency of On-Demand Services

Dai, Hongyan; Ge, Ling; Liu, Yali

doi:10.1007/s10796-018-9883-2

Cited by 11 publications

(18 citation statements)

References 25 publications

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“…This phenomenon is because of the ill-managed trade-off between service responsiveness and food waste, which is aggravated by the irregularity of the orders received from the OFD platforms. An unintended consequence of OFD platforms is the demand information asymmetry between the platforms and restaurants, which reduces service efficiency, as the orders are received by platforms and fulfilled by the restaurants without any integration (Dai et al , 2020). Thus, automated meal delivery is an outcome of the coordination between platforms, food delivery drivers and restaurants (Richardson, 2020).…”

Section: Resultsmentioning

confidence: 99%

“…While the restaurants have the complete information for dine-in demand, they lack customer information on the real-time online orders through the platforms. This may lead to a lacuna in information integration and decreased service efficiency, which remains an unexplored area of research, as stated in Dai et al (2020) (see Theme 1 in Table 4). Such information can help the restaurant take advantage of customer order frequency and float customer-specific promotions through the platforms to extract more online orders.…”

Section: Discussionmentioning

confidence: 99%

See 1 more Smart Citation

Online food delivery research: a systematic literature review

Shroff

Shah

Gajjar

2022

IJCHM

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Purpose Online food delivery (OFD) has witnessed momentous consumer adoption in the past few years, and COVID-19, if anything, is only accelerating its growth. This paper captures numerous intricate issues arising from the complex relationship among the stakeholders because of the enhanced scale of the OFD business. The purpose of this paper is to highlight publication trends in OFD and identify potential future research themes. Design/methodology/approach The authors conducted a tri-method study – systematic literature review, bibliometric and thematic content analysis – of 43 articles on OFD published in 24 journals from 2015 to 2021 (March). The authors used VOSviewer to perform citation analysis. Findings Systematic literature review of the existing OFD research resulted in six potential research themes. Further, thematic content analysis synthesized and categorized the literature into four knowledge clusters, namely, (i) digital mediation in OFD, (ii) dynamic OFD operations, (iii) OFD adoption by consumers and (iv) risk and trust issues in OFD. The authors also present the emerging trends in terms of the most influential articles, authors and journals. Practical implications This paper captures the different facets of interactions among various OFD stakeholders and highlights the intricate issues and challenges that require immediate attention from researchers and practitioners. Originality/value This is one of the few studies to synthesize OFD literature that sheds light on unexplored aspects of complex relationships among OFD stakeholders through four clusters and six research themes through a conceptual framework.

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Section: Resultsmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Online food delivery research: a systematic literature review

Shroff

Shah

Gajjar

2022

IJCHM

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show abstract

“…Services offered through the on-demand services application are part of a developing sharing economy that uses online platforms to connect searchers (consumers) and certain service providers [7]. Reference [8] said that on-demand services through an internet platform dominated by applications has emerged as a business model. The internet-based platform is able to connect demand from consumers with offers from service providers.…”

Section: On Demand Services Applicationmentioning

confidence: 99%

UTAUT2 Analysis on the Use of On-Demand Services Application with Perceived Privacy as Moderating Effect

Batu¹,

Alversia²

2021

Proceedings of the 5th Global Conference on Business, Management and Entrepreneurship (GCBME 2020)

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Indonesia has a large population and the growth of smartphone users in recent years defines a potential market for digital products. Establishment of the internet and technology advances creates innovations in various industry that allow consumers to access product and services easily and seamlessly. As consumer behavior is changing, digital service provider develops an online platform, which can be accessed anytime and anywhere, to fulfill consumer's needs and wants in the form of On-Demand Services application. Products or services can be easily ordered by consumers in "oneclick" on the mobile application and will be delivered to the consumers immediately. By the time, On-Demand Services application provider scales up their business portfolio to high-contact services in several new categories namely housing or cleaning, laundry, repair services, health, and beauty. These new categories offer personalized services as well. This study analyzed the consumer's intention to use On-Demand Services application by examining variables in Extended Unified Theory of Acceptance and Use of Technology (UTAUT2). Data collected from respondents were analyzed using structural equation modeling (SEM) technique. The findings of this study indicated significant positive impact caused by performance expectancy, effort expectancy, habit, and immediacy. However, consumer's acceptance of this kind of technology was also affected by their perceived privacy as they start to concern about personal information exchanging occurred during consumption of the services. This study found that the consumer's intention to use On-Demand Services Application impacted by habit was weakened by their perceived privacy.

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“…e allocation of a courier to the customer is conventionally done based on the shortest arrival time to the restaurant (first-come-first-served strategy) and the availability of the courier; reallocation is not possible once the courier is allocated. e challenge here is to assign couriers to dynamically appearing pickups and deliveries in order to maximize customer satisfaction (which can be measured in different ways, as explored in [20]) without violating delivery times agreed at the time of the customer's hot meal request. Task allocation problem in open vehicle fleets considers both providers of transportation services (vehicle drivers) and their customers and thus both of them may be considered active participants in the transportation process.…”

Section: Fleet Coordinationmentioning

confidence: 99%

“…Constraints (19) and (20) represent the dynamics of dependent variables α τi and β τj , assuming that both agents and tasks disappear from the system at the end of the period when they are assigned. Furthermore, constraints (21) and (22) represent the initial conditions of the problem, while the variable ranges are given by (23)- (25).…”

Section: (15)mentioning

confidence: 99%

Decentralizing Coordination in Open Vehicle Fleets for Scalable and Dynamic Task Allocation

et al. 2020

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One of the major challenges in the coordination of large, open, collaborative, and commercial vehicle fleets is dynamic task allocation. Self-concerned individually rational vehicle drivers have both local and global objectives, which require coordination using some fair and efficient task allocation method. In this paper, we review the literature on scalable and dynamic task allocation focusing on deterministic and dynamic two-dimensional linear assignment problems. We focus on multiagent system representation of open vehicle fleets where dynamically appearing vehicles are represented by software agents that should be allocated to a set of dynamically appearing tasks. We give a comparison and critical analysis of recent research results focusing on centralized, distributed, and decentralized solution approaches. Moreover, we propose mathematical models for dynamic versions of the following assignment problems well known in combinatorial optimization: the assignment problem, bottleneck assignment problem, fair matching problem, dynamic minimum deviation assignment problem, Σk-assignment problem, the semiassignment problem, the assignment problem with side constraints, and the assignment problem while recognizing agent qualification; all while considering the main aspect of open vehicle fleets: random arrival of tasks and vehicles (agents) that may become available after assisting previous tasks or by participating in the fleet at times based on individual interest.

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Information Matters: an Empirical Study of the Efficiency of On-Demand Services

Cited by 11 publications

References 25 publications

Online food delivery research: a systematic literature review

Online food delivery research: a systematic literature review

UTAUT2 Analysis on the Use of On-Demand Services Application with Perceived Privacy as Moderating Effect

Decentralizing Coordination in Open Vehicle Fleets for Scalable and Dynamic Task Allocation

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