Information Quality in Information Interaction and Retrieval

Sluis, Frans van der; Smith, Catherine L.; Bogers, Toine; Meier, Florian

doi:10.1145/3498366.3505798

Cited by 4 publications

(3 citation statements)

References 27 publications

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“…This lack of transparency limits the possibility of reaching an agreement about how a resource should be indexed (Feinberg, 2006; Mai, 2013b), leading to limited levels of inter‐rater agreement (Voorhees, 2002), a proliferation of tags (Rafferty, 2018), and heightened levels of personalization (Robertson et al, 2023). This makes the inter‐subjective validity of information qualities also a design question, about creating environments which make quality assessment a shared goal and promote or even enforce some form of conversation, alignment and, possibly, agreement (Van der Sluis, 2022).…”

Section: Discussionmentioning

confidence: 99%

“…Seen from this perspective, information qualities are an instantiation of relevance criteria. Users might hold a range of criteria for the information resources they seek, whereas the qualities of a resource determine whether it aligns with these criteria ( Van der Sluis, 2022). This perspective implies that information quality is highly subjective and contingent on the specific criteria users apply at any given moment.…”

Section: Introductionmentioning

confidence: 99%

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An empirical exploration of the subjectivity problem of information qualities

Van der Sluis,

Faure,

Homnual

2024

Asso for Info Science & Tech

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Information qualities such as usefulness, accuracy, and comprehensiveness are to some extent subjective. Information resources have different meanings to different people and at different moments. This apparent subjectivity hinders indexing based on qualities for retrieval and filtering purposes. We conceptualize this as the subjectivity problem and address it through two studies. Study One explores whether, on public fora, people consider qualities as claims they should agree upon. Study Two explores, through a vignettes study, which conditions foster this inter‐subjective validity of quality claims. We conclude that information qualities become agreeable given the right set of conditions. We discuss the need for transparency about information qualities and quality considerations in order to offer these conditions to end users.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

An empirical exploration of the subjectivity problem of information qualities

Van der Sluis,

Faure,

Homnual

2024

Asso for Info Science & Tech

Self Cite

View full text Add to dashboard Cite

show abstract

“…For instance, faceted navigation techniques could help users increase their awareness of secondary aspects [27], while information integration can provide a comprehensive representation of different alternatives, aiding users in making informed decisions [14,17]. Nevertheless, as indicated by our participants, there is limited unbiased information available for some secondary aspects, which suggests a need for social-collaborative solutions as well [55,61].…”

Section: Discussionmentioning

confidence: 99%

Seeking Socially Responsible Consumers: Exploring the Intention-Search-Behaviour Gap

Azzopardi,

Van Der Sluis

2024

Proceedings of the 2024 ACM SIGIR Conference on Human Information Interaction and Retrieval

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The increasing prominence of "Socially Responsible Consumers" has brought about a heightened focus on the ethical, environmental, social, and ideological dimensions influencing product purchasing decisions. Despite this emphasis, studies have consistently revealed a significant gap between individuals' intentions to be socially responsible and their actual purchasing behaviors: they often choose products that do not align with their values. This paper aims to investigate the role of "search" and it how influences this gap. Our investigation involves an online survey of 286 participants, where we inquire about their search behaviors and whether they considered various dimensions-ranging from price and features to environmental, social, and governance issues -in relation to a recent purchase. Contrary to expectations of a clear intention-behavior gap, our findings suggest most participants exhibited indifference or lack of awareness regarding these "responsible" aspects. While, for those participants who were more ethically minded, they reported difficulties related to searching for and acquiring information regarding such aspects, which contributed to the gap. Our findings suggests that part of the intention-behaviour gap can be framed as an information seeking problem. Moreover our findings motivate the development of search systems and platforms that better help support consumers make more informed and responsible purchasing decisions. CCS CONCEPTS• Information systems → Users and interactive retrieval.

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