Information security breaches and privacy violations are major concerns of many organizations. Human behaviour, either intentionally or through negligence, is a great potential of risk to information assets. It is acknowledged that technology alone cannot guarantee a secure environment for information assets; human considerations should be taken into account as well as technological and procedural aspects. This article strives to present a useful classification of users' mistakes in the domain of information security. The outputs of this study shed some light for both academics and practitioners.
IntroductionIt is well-understood that an information security breach can have serious consequences for an organization. Losing reputation, competitive advantage, funds, future revenue, productivity, intellectual property and in the worst scenario bankruptcy are some results of information security breaches. For example, the defence industry has usually several suppliers; they share information among each other to increase productivity. Information security leakage in such a sector can have serious impacts on national security. For these reasons, considering all aspects that can mitigate the risk of information security breaches is necessary. A remarkable portion of these threats relates to the human mistakes. Sharing password and user name with colleague, writing login information on a sticky paper and putting on monitor or desk, using social number as password, using simple password without special characters (dictionary words), downloading software from the Internet, carrying organizational data in external hard or pen drive, leaving systems logged-in while in unattendance, opening unknown email and its attachments, changing password through the email (phishing) and so forth are simple examples of employees' mistakes. Users' negligence, ignorance, lack of awareness, mischievousness, apathy and resistance are usually the reasons for information security breaches (Sohrabi Safa, Von Solms et al., 2016).