Information‐seeking behaviour and information needs of <scp>LGBTQ</scp> health professionals: a follow‐up study

Morris, Martin; Roberto, K. R.

doi:10.1111/hir.12139

Cited by 28 publications

(26 citation statements)

References 38 publications

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“…Matteson, Salamon, and Brewster (2011) conducted a systematic review on synchronous chat services, but could not draw any certain conclusions regarding patron preferences and satisfaction. Morris and Roberto (2016) discovered in their study of LGBTQ healthcare professionals' information seeking that there is not necessarily a preference for virtual services over in-person reference. In that study, they determined that it was more important to the healthcare professionals to find librarians who were either LGBTQ themselves or at least knowledgeable on LGBTQ issues and needs (Morris & Roberto, 2016).…”

Section: Subsequent Researchmentioning

confidence: 99%

Curry’s Study on the Quality of Public Library Reference Service to LGBTQ Youth

Stevens¹

2018

EBLIP

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A Review of: Curry, A. (2005). If I ask, will they answer? Evaluating public library reference service to gay and lesbian youth. Reference & User Services Quarterly, 45(1), 65-75. Retrieved from https://www.jstor.org/journal/refuseserq Abstract Objective - To assess the quality of service provided by reference staff in public libraries when presented with a request for LGBTQ information by a young person. Design - Unobtrusive observation without informed consent. Setting - Public library branches in the greater Vancouver area, British Columbia, Canada. Subjects - Reference librarians. Methods - A 19-year-old posing as a high school student approached reference desk staff at 20 public library branches. The student proxy, “Angela”, was instructed to ask for books on forming a gay-straight alliance at her school and, if there was a full reference interview, to also ask for recommendations of novels that the group might read. She recorded the reactions, both verbal and nonverbal, using Reference and User Services Association guidelines as a template. Library administrators were aware of the potential visits and permitted the research, but the reference desk staff were not aware of a potential visit by the student proxy. The researcher claimed that her method, while deceptive, was necessary to obtain authentic reactions from the library staff. Main Results - Most reference librarians approached by Angela made adequate attempts to assist her, although a few library staff reacted negatively to her query. Half of the librarians reacted positively to the patron’s request, with most of the others providing neutral responses. Very few of the librarians actually taught the patron how to use the library’s catalog to search for materials, and most of the librarians were unable to find appropriate materials due to not knowing the appropriate search terms. Only three library staff showed overt disapproval of the search topic, such as frowning or rushing to finish the reference interview quickly, with most remaining objective or supportive. Because of the service she received, Angela stated that eight of the 20 libraries were welcoming enough that she thought she would return. Conclusion - The wide range of responses received by Angela indicated that there was room for improvement in educating public library staff on gay and lesbian issues and materials, especially for gay and lesbian youth.

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Section: Subsequent Researchmentioning

confidence: 99%

Curry’s Study on the Quality of Public Library Reference Service to LGBTQ Youth

Stevens¹

2018

EBLIP

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“…Fikar and Keith's research in 2004 [9], and a follow-up study conducted by one of the authors in 2014 [10], demonstrated that for similar reasons LGBTQ health professionals are considerably more likely to seek LGBTQ health information from a medical librarian who is also LGBTQ. With an understanding of this context, it becomes clear that anything medical libraries and librarians can do to demonstrate that they will welcome questions around LGBTQ health with understanding and without discrimination will be a step forward.…”

Section: A Manifesto For Canadian Lgbtq Health Librarianshipmentioning

confidence: 99%

“…Respondents to both Fikar and Keith's study [9], and to that conducted by one of the authors [10], highlighted the strong desire for potential LGBTQ patrons of medical libraries to see visible signs the library is willing to engage with the area of LGBTQ health. We would like to see more medical libraries, both academic and hospital, develop publicly visible tools such as subject guides, display signs of support on the library website, and promote links to LGBTQ health literature and resources.…”

Section: A Manifesto For Canadian Lgbtq Health Librarianshipmentioning

confidence: 99%

“…Our answer: because of a history of stigma and discrimination that may discourage them from accessing library services, LGBTQ health information seekers frequently have different information-seeking behaviours from their heterosexual peers. This includes LGBTQ health professionals [9,10]. In our view, it is impossible to understand these differences in information-seeking behaviour, or to respond appropriately, without understanding the corresponding history of discrimination that many LGBTQ people have experienced.…”

Section: Introductionmentioning

confidence: 99%

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Towards a new specialization in health librarianship: LGBTQ health

Morris

Hawkins

2016

J Can Health Libr Assoc

Self Cite

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In 1964, Canadian gay activist Jim Egan and Maclean’s journalist Sidney Katz decided to kick start a revolution (1). Katz’s 2-part article “The Homosexual Next Door: A Sober Appraisal of a New Social Phenomenon,” published by Maclean’s in February and March of that year (2, 3), was the first positive portrayal of homosexuality to appear in the Canadian mass media (4). Katz had worked closely with Egan on the milestone article, later recognised as lending critical mass to the nascent Canadian gay liberation movement. In the same year, Canada’s first homophile organisation Association for Social Knowledge (ASK) was founded (5), and the gay community magazines Two and Gay were launched in Toronto (6)

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“…The six original articles reflect the conference themes in a variety of ways. The first article, by Morris & Roberto, exemplifies the need for diversity in practice. It examines the information seeking behaviour and information needs of lesbian, gay, bisexual, transgender and queer/questioning (LGBTQ) health professionals.…”

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confidence: 99%