Information system to enhance medical services quality in Indonesia

Abstract

The consequence of disproportionate distribution and placement of Doctor in Indonesia is affecting people who live in rural area. Patient have to travel to city to receive medical treatment and must encounter another different problem such as: patients often have to wait a long time in the doctor's office even sometimes do not get the service because of holiday or rejected because the queue is full. Medical record in some cases may lost due in Indonesia mostly medical record recorded manually (paper based). Therefore doctor treatment is not optimal because doctor can no longer inspect patient illness history and any treatment that have been conducted before. This research proposes a new concept to help people who live in rural area to get better medical treatment. People could register and monitor doctor service queue via smart phone. System expanded with medical record management facilities to improve service quality of patient. Research object was doctor service in Sulawesi, Indonesia. This research indicates system could increase time efficiency, energy, and cost efficiency for patient and also the doctor. Additionally current system will be optimal if supported with stable internet network.

Health information technology and hospital performance the role of health information quality in teaching hospitals

“…Health Information Technology (HIT) systems, like automated decision making and knowledge acquisition support tools, can bring electronic patient information (health information) that can be effectively used by health care practitioners, thereby reducing errors of omission due to gaps in provider's knowledge and failure to use that knowledge in health care practice. HIT also improves queue management, saves a lot of stationary costs, reduces various barriers, and employees are relieved of various paper related jobs ( Ibanez et al., 2018 ; Jones et al., 2012 ; Kuo, 2018 ; Limanto and Andre, 2019 ; Rezaee and Pasandideh, 2018 ; Weiss and Tucker, 2018 ). Also, according to Bardhan and Thouin (2013) , the use of a financial management system has a direct effect on reducing hospital operating expenses.…”