Information systems outsourcing: a Delphi study from Spain

Abstract

PurposeThe widespread growth of Information Systems outsourcing on an international scale contrasts sharply with the somewhat limited development of this practice in Spain. That is why the present paper deals with the situation of Information Systems outsourcing in this country. Design/methodology/approachFor this purpose, we have used the opinions and comments of those in charge of Information Systems departments at the largest Spanish firms through a normative Delphi study. FindingsOutsourcing makes it possible to achieve strategic as well as economic advantages and managers propose a number of ways to reduce the risks associated with this practice. Provider specialisation and permanent client-provider contact are key aspects in order to ensure outsourcing success and development. Research Implications/LimitationsThis paper is basically descriptive and, though it uses quantitative information, the analysis carried out is mainly qualitative. Furthermore, it refers exclusively to the context of large Spanish firms. Originality/valueDespite the limitations mentioned above, the paper has the advantage that in the panellists' words we interpret the results obtained, which means that we can largely ratify the results of the first questionnaire elaborated. Moreover, it is worth studying the Spanish outsourcing model, which is less developed and has not received as much attention from researchers as that of other Western countries.

User perceptions towards an ERP system

“…Comments, interviews, and other qualitative data are critical to complement a research study, especially when it is anonymous (Gonzalez et al, 2010). The qualitative data usually provides extra insight as to what employees are thinking, beyond the structured survey method.…”

“…We also solicited open-ended comments in the post-implementation phase. Comments, interviews, and other qualitative data are critical to complement a research study, especially when it is anonymous (Gonzalez et al, 2010…”