Information Technology Acceptance in the Social Services Sector Context: An Exploration

Zhang, Wei; Gutiérrez, Óscar

doi:10.1093/sw/52.3.221

Cited by 61 publications

(38 citation statements)

References 19 publications

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“…Attitude has also been used as a mediating variable of performance expectancy and effort expectancy in several studies that had used UTAUT (e.g., Alshare and Lane 2011;Knutsen 2005;Koh et al 2010;Rana et al 2017;Sumak et al 2010). We also propose that attitude would influence behavioural intention (i.e., Ajzen 1991;Davis 1989;Dwivedi et al 2017;Fishbein and Ajzen 1975;Rana et al 2016;2017, Taylor andTodd 1995b) based on prior empirical research (e.g., Chen and Lu 2011;Zhang and Gutierrez 2007). Figure 1 shows the proposed model of IS/IT acceptance and use whereas Table 2 presents the definition for the constructs used in our theoretical model.…”

Section: Proposed Model Of Is/it Acceptance and Usementioning

confidence: 96%

Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model

et al. 2017

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Based on a critical review of the Unified Theory of Acceptance and Use of Technology (UTAUT), this study first formalized an alternative theoretical model for explaining the acceptance and use of information system (IS) and information technology (IT) innovations. The revised theoretical model was then empirically examined using a combination of meta-analysis and structural equation modelling (MASEM) techniques. The meta-analysis was based on 1600 observations on 21 relationships coded from 162 prior studies on IS/ IT acceptance and use. The SEM analysis showed that attitude: was central to behavioural intentions and usage behaviours, partially mediated the effects of exogenous constructs on behavioural intentions, and had a direct influence on usage behaviours. A number of implications for theory and practice are derived based on the findings.

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Section: Proposed Model Of Is/it Acceptance and Usementioning

confidence: 96%

Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model

et al. 2017

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“…Other studies (e.g., Chiu et al 2012;Park et al 2007;Sumak et al 2010) have provided empirical support for the relationship between social influence and attitude in the context of the IS/IT adoption literature in general. We also propose that attitude would influence behavioural intention (Fishbein and Ajzen 1975;Davis 1989;Ajzen 1991;Taylor and Todd 1995b), based on prior empirical research (e.g., Chen and Lu 2011;Cox 2012;Zhang and Gutierrez 2007).…”

Section: Proposed Research Model and Hypotheses Developmentmentioning

confidence: 99%

Citizens’ adoption of an electronic government system: towards a unified view

et al. 2015

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Sluggish adoption of emerging electronic government (eGov) applications continues to be a problem across developed and developing countries. This research tested the nine alternative theoretical models of technology adoption in the context of an eGov system using data collected from citizens of four selected districts in the state of Bihar in India. Analysis of the models indicates that their performance is not up to the expected level in terms of path coefficients, variance in behavioural intention, or the fit indices of the models. In response to the underperformance of the alternative theoretical models to explain the adoption of an eGov system, this research develops a unified model of electronic government adoption and tests it using the same data. The results indicate that the proposed research model outperforms all alternative models of technology adoption by explaining 77 % of variance in behavioural intention, with acceptable values of fit indices and significant relationships between each pair of hypothesised factors.

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“…31 In similar ways, consumers who consider OCF important should be more motivated to attend to and incorporate OCF when they make their purchase decisions. Larcker and Lessig defi ned perceived importance of information as ' the quality that causes a particular information set to acquire relevance to a decision maker ' and the extent to which ' the information items are a necessary input for task accomplishment ' (p. 123).…”

Section: Perceived Importance Of Ocfmentioning

confidence: 99%

Informational influence of online customer feedback: An empirical study

Liu

Zhang²

2010

J Database Mark Cust Strategy Manag

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is an associate professor of marketing at the College of Management, University of Massachusetts Boston. His research interests include customer value, complaint behavior and relationship management, country image, cross-cultural consumer behavior, organizational learning and knowledge management. After his undergraduate degree in Mathematics and Masters degree in Econometrics from Dalian University of Technology, China, he got his PhD in Marketing from the University of Oregon. Wei Zhangis an associate professor of management information systems in the College of Management, University of Massachusetts Boston. His research interests include knowledge management, computer-mediated communications and online communities. He earned his Bachelor ' s degree from the University of Science and Technology of China, his Masters from Renmin University of China, and his doctorate in Management Information Systems from Boston University.ABSTRACT Increasingly online retailers are allowing their customers to leave online feedback on the products or services they offer. There have been limited efforts in understanding the mechanism through which such online feedback affect consumers ' purchase decisions. In this article, we report an empirical study on the informational infl uence of online customer feedback (OCF), that is, how consumers decide to integrate the information content of the feedback into their purchase decisions. We argue that the perceived usefulness of OCF plays a central role in this process, as the effects of prior experience with OCF, consumer trust toward OCF, and perceived importance of OCF work through perceived usefulness. Hypotheses derived from our research model were supported with survey data, and results suggest new ways to improve the design of OCF systems.

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Information Technology Acceptance in the Social Services Sector Context: An Exploration

Cited by 61 publications

References 19 publications

Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model

Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model

Citizens’ adoption of an electronic government system: towards a unified view

Informational influence of online customer feedback: An empirical study

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