Information technology for assessing the operators working environment as an element of the ensuring automated systems ergonomics and reliability

Lavrov, Evgeniy; Pasko, Nadiia; Siryk, Olga

doi:10.1109/tcset49122.2020.235497

Cited by 15 publications

(8 citation statements)

References 21 publications

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“…The scientific novelty of the result lies in the fact that, in contrast to the available (usually intuitive and empirical) methods of ergonomic support, the proposed Fig. 2 An example of computer modeling using information technology: a functional network that simulates the process of executing an application (designations-according to [16], rectangle -working operation, circle-control of functioning); b dependence between the directive execution time of the application and the probability of timely and error-free execution of the algorithm (for various categories of work severity [16,17]), modeling was carried out by Anna Krivodub approach is based on a set of analytical and simulation models built according to the methodology of functional networks.…”

Section: Discussionmentioning

confidence: 99%

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Analysis of Working Conditions and Modeling of Activity Algorithms for Contact-Center Operators

Lavrov

Paderno

Siryk

et al. 2021

Advances in Intelligent Systems and Computing

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The article examines the issues of ensuring the reliability of the activities of information processing operators who work in contact centers. A study of factors that reduce the effectiveness of call center operators was carried out. A method of formalized description of operators' activities based on functional networks of professor A. Gubinsky is proposed. The use of this method makes it possible to assess reliability taking into account the structure of the operators' activities and working conditions. A model is proposed to justify the number of operators, design the structure of activities and working conditions. The study can be useful to justify the feasibility of improving ergonomics in contact centers of commercial and government organizations.

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Section: Discussionmentioning

confidence: 99%

“…For the integral scoring (0-60 points) and determination of the category of labor severity (1-6), as well as certification of workplaces, the authors have developed a special computer program [17].…”

Section: Global Challenges Negatively Affecting the Effectiveness Of mentioning

confidence: 99%

Analysis of Working Conditions and Modeling of Activity Algorithms for Contact-Center Operators

Lavrov

Paderno

Siryk

et al. 2021

Advances in Intelligent Systems and Computing

Self Cite

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show abstract

“…In [30] the definition of digital substations and maintenance testing and remote testing is introduced. Reference [31] shows that the effectiveness of a human operator in automated systems depends on the characteristics of the workplace and the working environment. It proves that taking measures to improve the working environment, in addition to improving ergonomic indicators, is profitable for businesses.…”

Section: Methods Of Reducing Human Errormentioning

confidence: 99%

Human reliability analysis in maintenance team of power transmission system protection

Tavakoli

Nafar

2020

Prot Control Mod Power Syst

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The requirement for reliable electrical energy supply increases continuously because of its vital role in our lives. However, events due to various factors in the power grid can cause energy supply to be interrupted. One of these factors is human error and thus human reliability analysis is a serious element in the industry. The first step is to identify the roots of human error, on which there has been limited research in this area. In this paper, the potential and actual causes of human error in maintenance teams of power transmission system protection are identified and predicted within a framework of human factors analysis and classification system method. Then, human error factors are ranked to help improve human reliability. The proposed method is implemented in the Fars Electricity Maintenance Company.

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“…As a Data Mining method, the authors use fuzzy approximation models, and machine learning algorithms, including neural networks (Barchenko, 2019, Lavrov, Lavrova, 2019, Lavrov et al, 2020b, Rotshtein, 2018, 2019a. Figure 8 demonstrates the principles of the developed methods and models that provide automatic assessment of human-operator activity (Lavrov et al, 2017(Lavrov et al, , 2020a.…”

Section: Automation Of the Human-machine Interaction Reliability Asse...mentioning

confidence: 99%

“…The developed models and software have been repeatedly used to solve HFE problems in automated systems for various purposes (Barchenko, 2019, Lavrov et al, 2017, 2018, 2019a, 2020, 2020a, 2020b, 2021a, 2021b, such as:…”

Section: Approbationmentioning

confidence: 99%

Functional networks for ergonomics and reliability tasks on the 90th anniversary of A. Gubinsky and V. Evgrafov

Lavrov

Siryk

2022

Sigurnost (Online)

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The paper considers the tasks of discovering ergonomic reserves for increasing the reliability and efficiency of automated systems. The authors show the necessity of using the Activity Approach and the Theory of Functional Networks, developed by the scientific school of Professor Anatoly Ilyich Gubinsky. The authors describe the history of Functional Networks approach and the current state of development of the functional networks models and show the possibilities for automating the assessment of reliability of human-machine interactions. The research describes the common ergonomics issues and its effective solution by the introduction of automated procedures for the analysis and evaluation of functional networks. The authors further present the ways of using the developed models in decision support systems in the automated systems design and operation.

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Information technology for assessing the operators working environment as an element of the ensuring automated systems ergonomics and reliability

Cited by 15 publications

References 21 publications

Analysis of Working Conditions and Modeling of Activity Algorithms for Contact-Center Operators

Analysis of Working Conditions and Modeling of Activity Algorithms for Contact-Center Operators

Human reliability analysis in maintenance team of power transmission system protection

Functional networks for ergonomics and reliability tasks on the 90th anniversary of A. Gubinsky and V. Evgrafov

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