Information Technology Impact on Process Output and Quality

Mukhopadhyay, Tridas; Rajiv, Surendra; Srinivasan, Kannan

doi:10.1287/mnsc.43.12.1645

Cited by 164 publications

(112 citation statements)

References 15 publications

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“…The following studies would support the results in the empirical study : Mukhopadhyay, Rajiv, and Srinivasan (1997) defend that ICT increases the quality of the service. Bharadwaj et al (1999) also show in an illustrative way, that some intangible values, coming from ICT investments, would have an impact in the improvement of some aspects: in the quality of products and services, in the relationship with the final customer.…”

Section: H2 the Implementation Of An Ita System Improves The Qualitysupporting

confidence: 63%

“…The obtained results in this empirical study would be identified with a group of previous literature as for example. Mukhopadhyay et al (1997) that state that ICT increases the quality, and this increase offers at the same time an increase in productivity, and Bharadwaj et al (1999) that state how some intangible values, coming from ICT investments have a tendency to improve the quality of products, services, and customer attention. Porter (2001) also stresses how the implementation of ICT in organizations improves the quality and the service differentiated to the customer and Pérez (2001) in a specific work on public transport affirms that the implementation of ICT in firms improves the quality of service.…”

Section: Figure 7 Results In the Estimations Of The Quality Indexmentioning

confidence: 99%

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Investment in Intelligent Transport Aid Systems and Final Performance

Heredero

Bermejo²,

Botella

2010

IISIT

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Public transport contributes to the welfare of citizens and improves the social development of cities. Worldwide, local authorities dedicate between 15 to 20 per cent of their yearly budget to urban transport. The intelligent transport aid systems (ITA systems) are integral control systems that, when applied to a transportation network, can offer the required means to know, regulate and manage the available resources in real time. The main objective of this research consists of examining the relationship between investments in intelligent transport aid systems (ITA systems) and the efficiency, effectiveness and improvement of the service quality of firms offering urban transport services in local environments. Results show that the investment in Intelligent Transport Aid Systems generates a better performance in firms operating urban transport along time.

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Section: H2 the Implementation Of An Ita System Improves The Qualitysupporting

confidence: 63%

Section: Figure 7 Results In the Estimations Of The Quality Indexmentioning

confidence: 99%

Investment in Intelligent Transport Aid Systems and Final Performance

Heredero

Bermejo²,

Botella

2010

IISIT

View full text Add to dashboard Cite

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“…Another recent study at the application level of a firm in the U.S. Postal Service found that investments and use of IT led to higher output of mail-sorting facilities [49]. This points to a key nuance that investments in IT have to be coupled with the actual use of IT.…”

Section: Literature and Research Propositionsmentioning

confidence: 99%

“…Furthermore, three or five data points may not be sufficient to establish a trend for IT payoff, especially when there are lag effects resulting from IT investment and noticeable payoffs. A data set that includes quarter-level data for three to five years, combined with the corresponding control variables, would flimish sufficient data points and provide meaningful results [49].…”

Section: Literature and Research Propositionsmentioning

confidence: 99%

Information Technology Payoff in the Health-Care Industry: A Longitudinal Study

Devaraj

Kohli

2000

Journal of Management Information Systems

439

236

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He has worked on several projects for companies examining the impact ofthe technological environment, justin-time manufacturing, work teams, and perfonnance evaluation systems on manufacturing performance. He has also studied the impact of technology investments and technology usage in the health-care industry. In the field of service quality, Dr. Devaraj conducts research on consumers' perception of service and product quality in the automotive industry. He teaches courses in management of technology, operations management, and business statistics. ABSTRACT: With the enormous investments in Information Technology (IT), the question of payoffs from IT has become increasingly important. Organizations continue to question the benefits from IT investments especially in conjunction with corporate initiatives such as business process reengineering (BPR). Furthermore, the impact of technology on nonfmancial outcomes such as customer satisfaction and quality is gaining interest. RAJIV KOHLI is the ProjectHowever, studies examining the IT-^erformance relationship have been far from conclusive. The difficulty in identifying impacts from technology has been the isolation of benefits of IT from other factors that may also contribute to organizational performance. Furthermore, benefits from technology investments may be realized over an extended period of time. Finally, IT benefits may accrue when they are done in concert with other organizational initiatives such as business process reengineering. This calls for studies that take into account control variables as well as data that span time periods.In this study, we examine monthly data collected from eight hospitals over a recent three-year time period. We specify propositions that relate investments in IT to performance, and the combined effect of technology and BPR on performance. We draw DEVARAJ AND KOHLIupon the literature in health-care management to incorporate appropriate control variables in the analyses. Our results provide support for the IT-^erfonnance relationship that is observed after certain time lags. Such a relationship may not be evident in cross-sectional or snapshot data analyses. Also, results indicate support for the impact of technology contingent on BPR practiced by hospitals.KEY WORDS AND PHRASES: business process reengheering, health-care infonnation systems, infonnation technology payoff, information technology productivity. CHANGES IN THE HEALTH-CARE BUSINESS RESULTING FROM CAPITATION and de-clining reimbursement have led to cost-cutting measures through improved operations. In some cases, failure to cut costs threatens the fmancial viability of healthcare organizations. While on the one hand investment in IT is seen as an enabler of efficiency and competitiveness, it is also a significant fmancial investment that, if not linked to improved organizational performance, can hasten the decline of an organization. Given this scenario, the issue of IT payoff has come under close scmtiny.While IT payoff has long been a subject of research and intens...

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“…Although some empirical studies demonstrate a positive relationship between IT and success variables (Bharadwaj, Bharadwaj, and Konsynski, 1999;Brynjolfsson and Kemerer, 1996;Devaraj and Kohli, 2000;Dewan and Min, 1997;Mukhopadhyay, Rajiv, and Srinivasan, 1997) overall results are contradictive and result the so called "IT paradox" (Brynjolfsson, Hitt, and Yang, 2002).…”

Section: It Business Value and It Usagementioning

confidence: 99%