Information technology issues and challenges of the globe: the world IT project

Palvia, Prashant; Ghosh, Jaideep; Jacks, Tim; Serenko, Alexander

doi:10.1016/j.im.2021.103545

Cited by 16 publications

(11 citation statements)

References 35 publications

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“…End-users encounter technical and business process-related knowledge challenges during the use of a new enterprise system (Palvia et al, 2021). They are generally exposed to a centralized, crossdepartmental operating paradigm different from what they previously encountered in their work lives (Aremu et al, 2020;Chadhar & Daneshgar, 2018;Ranjan et al, 2016).…”

Section: Discussionmentioning

confidence: 99%

Getting Social

Niese

Sasidharan

2022

International Journal of Knowledge Management

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Knowledge acquired by end users through their social networks facilitates optimal use of a newly implemented enterprise system. Existing research has conceptualized end users as being the only actors within such networks. Knowledge ties between actors have been treated as unidimensional. The actor-network theory emphasizes the role of all actors in influencing networking outcomes; hence, this study proposes an expanded multimodal social network that includes four institutionally mandated knowledge actors: the technology champions, the help desk, the service desk, and the shared inbox. Knowledge ties are treated as bidimensional through incorporating both technical and business process knowledge. Data collected from an enterprise resource planning system implementation validated this approach; end users sourced knowledge from other end users and the institutionally mandated network actors based on contextual requirements. End user performance outcomes were significantly associated with knowledge source and knowledge dimension.

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Section: Discussionmentioning

confidence: 99%

Getting Social

Niese

Sasidharan

2022

International Journal of Knowledge Management

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“…Palvia et al (2021) emphasize that having only US studies and a few regional studies available in the literature limits our understanding of the global range of technology issues. This approach brings a real risk that stakeholders in other countries may erroneously adopt the American or European findings and their recommendations, resulting in actions that may be suboptimal or detrimental to several constituencies (Palvia et al, 2021). Having more studies from outside the typical environment can provide academics with a much‐needed global perspective in IS research.…”

Section: Research Context Method and Data Analysismentioning

confidence: 99%

Exploring the temporal aspect of B‐IT social alignment on operational level: A reflexive thematic analysis

Levkov

Jacks

Boateng

2022

E J Info Sys Dev Countries

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The success of IS change implementation on the operational level is surrounded by challenges that mainly concern cross‐departmental management and people issues involved in the implementation process. Different organizational departments are entrained to different temporal structures that shape the temporal context of business and IT (B‐IT) communication. Through reflexive thematic analysis, and semi‐structured interviews with 32 business and IT professionals from 7 banking and 2 telecom corporations in North Macedonia, we identify the key time dimensions and temporal events affecting B‐IT communication. We propose a new construct, temporal B‐IT social alignment, and we define it as B‐IT‐SU (shared understanding) of cross‐departmental temporal structuring that enables and constrains the B‐IT communication in the process of translating business demands into IT requirements on the operational level. Findings show that establishing strong structural linkage through interface actors mitigates only some of the challenges in IS implementation resulting from different temporal aspects. Furthermore, we found that the identified time dimensions as well as entrainment to different temporal structures and events have a significant impact on achieving B‐IT‐SU and B‐IT‐SA (shared agreement). We advance the view of B‐IT social alignment, and we synthesize lessons that can be learned from this study that have practical implications.

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“…A lack of studies on e-health initiatives' success in particular regions or countries does not provide a nuanced understanding of contextual differences. The predominant availability of studies in the literature concerning contexts like the United States of America or Western Europe may limit the understanding of the global outlook of e-health challenges, thus representing a potential risk for policymakers in other countries to adopt European or American recommendations and obtain results and actions that are suboptimal or not adequate to their context (Palvia et al ., 2021). Therefore, to study the potential success of e-health initiatives, researchers need to employ a contextually sensitive approach (Andargoli, 2021) so that policymakers can take advantage of lessons learned from past e-health projects if they seek to improve outcomes constructively and efficiently.…”

Section: Introductionmentioning

confidence: 99%

A narrative review of e-health systems' evolution – evidence from a regional study

Kitanovikj,

Koteska,

Levkov

et al. 2024

JHOM

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PurposeThe growing implementation of electronic health (e-health) systems has raised the importance of analyzing how these systems have been implemented in diverse regions. By employing a contextual sensitive approach and social mechanism theory, this study aims to better understand the reasons for the success and failure of e-health initiatives in the ex-Yugoslav region and derive useful insights for policymakers.Design/methodology/approachWe employ a narrative review process grounded in the social mechanism theory, extended with field experts’ review, to acquire state-of-the-art information.FindingsFindings indicate that different e-health systems coexist and evolve in different contexts in different countries, with varying levels of success. The contextual differences shape the broader environment, affecting the level of preparedness and capability for e-health implementation. Top-down approaches dominate e-health implementation in most countries when it comes to design process features, and more developed countries do not rely on strong social mechanisms for implementing e-health due to the openness of their culture towards e-health innovations.Practical implicationsAnalyzing the milestones, challenges and functionalities of e-health systems in the region of interest can assist policymakers, academics and practitioners in making informed decisions and recommendations to enhance future e-health implementation.Originality/valueNo known studies evaluated e-health initiatives in the former ex-Yugoslav countries holistically and evolutionarily in the form of a comprehensive regional study. Further, our research endeavor is contextually specific since the health systems of these countries in the past were tied together under the federative umbrella health system and then diverged in terms of e-health development.

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Information technology issues and challenges of the globe: the world IT project

Cited by 16 publications

References 35 publications

Getting Social

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Exploring the temporal aspect of B‐IT social alignment on operational level: A reflexive thematic analysis

A narrative review of e-health systems' evolution – evidence from a regional study

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