Information technology solutions, challenges, and suggestions for tackling the COVID-19 pandemic

He, Wu; Zhang, Zuopeng; Li, Wenzhuo

doi:10.1016/j.ijinfomgt.2020.102287

Cited by 350 publications

(268 citation statements)

References 58 publications

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“…Such technologies have been used differently within customer relationship management and they have been related to different strategic purposes. If web-based videoconferencing emerged as a key technology within the COVID-19 pandemic to overcome the physical restrictions (He et al, 2021 ), CRM and e-commerce become strategic technologies able to gain value in the short time (Sen & Sinha, 2011 ), even further prior investments implemented before the pandemic. Our findings support the consideration that today CRM strategy is always more considered “a holistic approach to managing customer relationships to create shareholder value” (Payne & Frow, 2005 , p. 168).…”

Section: Discussionmentioning

confidence: 99%

“…The COVID-19 crisis has been particularly rapid in its spread across industries, markets, and countries, requiring firms of adopting solutions very quickly to not suffer from the negative consequences of lockdown (Eggers, 2020 ). This scenario opens new issues on the technologies adopted (He et al, 2021 ) and on the marketing processes (Kang et al, 2020 ) supported by such digitalization during the pandemic, specifically as far as customer relationship management is concerned. Research on digital transformation highlights that technologies have different characteristics in terms of potentiality for marketing purposes and in terms of time required for implementation (Robert et al, 2020 ).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

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Reacting to the COVID-19 pandemic through digital connectivity with customers: the Italian experience

et al. 2021

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The COVID-19 has deeply impacted the firm’s competitiveness because of the restrictions that limited the relationships with existing and new customers. The pandemic has pushed firms to rely on digital technologies to redefine business processes as well as customer relationships and marketing strategies. The digital technological portfolio firms may rely on to face the COVID-19 related challenges spanning from the established web-based technologies to the more recent Industry 4.0 tools related to the fourth industrial revolution. In this regard, the paper aims at exploring which digital technologies allowed firms to positively react to the pandemic to overcome their constraints in managing the market relationships. Based on an original qualitative analysis on 26 Italian SMEs carried out during the first Italian lockdown in 2020, the paper identifies three strategies in the use of digital technologies to support customer relationship management and market expansion. It emerges specifically the strategic importance of web-based technologies (videoconferencing, CRM and e-commerce) to support firm competition and performance through customer interactions and digital experience, advancing the literature on firms’ reaction strategies during turbulent and crisis times.

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Section: Discussionmentioning

confidence: 99%

Section: Theoretical Backgroundmentioning

confidence: 99%

Reacting to the COVID-19 pandemic through digital connectivity with customers: the Italian experience

et al. 2021

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“…Owning to the unanticipated and on-going global challenge of a novel corona virus disease 2019 (COVID- 19), all countries across the globe are continually exploring/implementing new digital solutions to cope with this disease in order to alleviate healthcare workers burden [7,8]. Although reliance on such system has helped in curbing the spread of this disease.…”

Section: Introductionmentioning

confidence: 99%

Towards Privacy Paradigm Shift Due to the Pandemic: A Brief Perspective

Majeed

Lee

2021

Inventions

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With the advent of the pandemic (e.g., novel corona virus disease 2019 (COVID-19)), a tremendous amount of data about individuals are collected by the health authorities on daily basis for curbing the disease’s spread. The individuals’ data collection/processing at a massive scale for community well-being with the help of digital solutions (e.g., mobile apps for mobility and proximity analysis, contact tracing through credit card usage history, facial recognition through cameras, and crowd analysis using cellular networks data etc.) raise several privacy concerns. Furthermore, the privacy concerns that are arising mainly due to the fine-grained data collection has hindered the response to tackle this pandemic in many countries. Hence, acquiring/handling individuals data with privacy protection has become a vibrant area of research in these pandemic times. This paper explains the shift in privacy paradigm due to the pandemic (e.g., COVID-19) which involves more and detailed data collection about individuals including locations and demographics. We explain technical factors due to which the people’s privacy is at higher risk in the COVID-19 time. In addition, we discuss privacy concerns in different epidemic control measures (ECMs) (e.g., contact tracing, quarantine monitoring, and symptoms reporting etc.) employed by the health authorities to tackle this disease. Further, we provide an insight on the data management in the ECMs with privacy protection. Finally, the future prospects of the research in this area tacking into account the emerging technologies are discussed. Through this brief article, we aim to provide insights about the vulnerability to user’s privacy in pandemic times, likely privacy issues in different ECMs adopted by most countries around the world, how to preserve user’s privacy effectively in all phases of the ECMs considering relevant data in loop, and conceptual foundations of ECMs to fight with future pandemics in a privacy preserving manner.

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“…Industries have led to a great loss as the lockdown was imposed. Unfortunately, industries had no option other than to close for a temporary period (Ibarra-Vega 2020), and the result was that there was no production and growth (He et al 2020). Mostly the developed nations are more affected in terms of the industrial sector as their economy depends on industrial production and most of their revenue generation is from the industries (Ketchen and Craighead 2020).…”

Section: Industrial Sectormentioning

confidence: 99%

“…Whereas developed nations are mostly technologybased, and there has been a massive decline in demand for their commodities. Technology-based nations, therefore, suffer more than agricultural-based nations (He et al 2020).…”

Section: Agricultural Sectormentioning

confidence: 99%

Impact of Covid-19 Pandemic Drastically on the Economy of Pakistan- Deep Insights for Policymakers

Hussain

Saboor

Nawaz³

et al. 2021

HSSR

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Abstract Purpose of the study: This article aims to examine the economic consequences of the unprecedented crisis of COVID-19 across Pakistan's sectors. To date, the second phase of COVID-19 is underway, and the economic losses of the industries and the recovery plan are still underdeveloped. Methodology: This study is qualitative based. Mix method and desk review approaches are used to analyse the impact of covid-19 on the different sectors of Pakistan Main Findings: The review revealed that the pandemic had a range of negative impacts on domestic, foreign trade, health care, education, and tourism, but had a positive effect on the environment and the agriculture sector. Applications of this study: This study can be effective for the researcher to an immediate need to study each sector's economic insights further to improve crisis management policy. Novelty/Originality of this study: this research contributes to the covid-19 pandemic in the different sectors of Pakistan. It also offers insights into how policymakers should build policies.

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Information technology solutions, challenges, and suggestions for tackling the COVID-19 pandemic

Cited by 350 publications

References 58 publications

Reacting to the COVID-19 pandemic through digital connectivity with customers: the Italian experience

Reacting to the COVID-19 pandemic through digital connectivity with customers: the Italian experience

Towards Privacy Paradigm Shift Due to the Pandemic: A Brief Perspective

Impact of Covid-19 Pandemic Drastically on the Economy of Pakistan- Deep Insights for Policymakers

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