2018
DOI: 10.11591/eei.v7i2.694
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Information Technology Supplier Management in Hospitals

Abstract: In this study, we developed a document for managing Information Technology suppliers in hospitals. This document is used to ensure the proper management of IT suppliers in the hospital. Products and services in Information Technology have characteristics and specifications that are always up to date, making it difficult for non-IT people to understand. Hospitals whose main business in the health sector is often lack of human resources who understand IT. Observations and interviews were conducted in Indonesian … Show more

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Cited by 6 publications
(4 citation statements)
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“…Furthermore, several matters related to information technology governance and information technology service management can be done in security outsource companies to strengthen competitive advantage. for example, designing enterprise architecture planning [17] [18], creating standard operating procedures for service implementation [17], applying checklists for crucial matters [18], or strengthening governance in the organization [19] [20].…”
Section: Discussionmentioning
confidence: 99%
“…Furthermore, several matters related to information technology governance and information technology service management can be done in security outsource companies to strengthen competitive advantage. for example, designing enterprise architecture planning [17] [18], creating standard operating procedures for service implementation [17], applying checklists for crucial matters [18], or strengthening governance in the organization [19] [20].…”
Section: Discussionmentioning
confidence: 99%
“…Some conduct audits with various case studies such as those conducted by [13], [14]. Others design IT service management in the regions, state-owned or private companies [15]- [17]. This indicates that the research domain is still being researched and developed by researchers in Indonesia.…”
Section: Introductionmentioning
confidence: 99%
“…EA project comprises a set of developed EA artefacts including the related information systems, documents and enterprise's roadmaps in accordance with the defined EA project objectives. In othis regards, the integration among and between developed information systems are important [8]. This integration provides the appropriate environment for better connectivity of enterprise's business [9,10].…”
Section: Introductionmentioning
confidence: 99%