“…These explored, for example, the benefits and concerns related to pictographs (Penn, Frankel, Watermeyer & Muller, 2009), video/audio recordings (Rao, 2007), short message service (SMS/ text messages) (International Institute for Communication and Development, 2006), telephonic contact/follow-up (Osborne, 2008a), and personalised clinical information (Osborne, 2008b). Almost all the interventions that were found to be effective in long-term health care were complex and included combinations of aspects such as more convenient health care, ongoing counselling, and continual reinforcement of recommendations.…”