“…A number of previous studies have linked resistance to cognitive (Marakas and Hornik, 1996) and behavioural characteristics (Cenfetelli, 2004;Lapointe and Rivard, 2005;Martinko, Henry and Zmud, 1996), and to social and political factors (Joshi, 1991;Kim and Kankanhalli, 2009;Meissonier and Houzé, 2010;Prasad and Prasad, 2000). However, few studies go beyond consideration of resistance taken from a particular perspective: human, social, technical or organisational.…”