Innovating under stress: The role of commitment and leader-member exchange

Montani, Francesco; Courcy, François; Vandenberghe, Christian

doi:10.1016/j.jbusres.2017.03.024

Cited by 92 publications

(93 citation statements)

References 118 publications

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“…On the contrary, hindrance stressors are often associated with egregious or undesirable constraints, job demands and work circumstances, causing negative outcomes. Challenge stressors may produce positive emotions, even though employees may feel stressed (Montani et al, 2017;Karatepe et al, 2018).…”

Section: Introductionmentioning

confidence: 99%

Role Stress and Turnover Intention of Front-Line Hotel Employees: The Roles of Burnout and Service Climate

Wen

Zhou

et al. 2020

Front. Psychol.

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High turnover rate represents one of the most significant challenges the hotel industry faces. High turnover rates mean labor shortages, resulting in high costs of recruiting, staffing and training. Turnover also has a negative impact on service quality. Scholars continue to search for the root causes of turnover and propose solutions. To further understand employees' turnover intention, this study reveals the role of stress on hotel front-line employees' turnover intention through the mediation of burnout. Moreover, the study examines the moderating effect of service climate on the underlying mechanism that links role stress with turnover intention. Using a sample of 583 questionnaires from front-line hotel employees in South China, this study reveals that role stress as a four-dimensional construct (i.e., conflict, ambiguity, qualitative overload and quantitative overload) has a statistically significant impact on burnout, which leads to turnover intention. Burnout completely mediates the relationship between role stress and turnover intention, that is, employees under role stress do not resign immediately unless they experience high levels of burnout. In addition, service climate moderates the influence of role stress on burnout, suggesting a moderated mediation relationship. The study contributes to the organizational management literature by confirming the four dimensions of role stress and demonstrating how role stress impacts employees' turnover intention. Furthermore, the critical effect of service climate is further investigated. Theoretical contributions and managerial implications are discussed based on the findings. the study also investigates the moderating effect of service climate on role stress (challenge-hindrance stressors) and burnout.

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Section: Introductionmentioning

confidence: 99%

Role Stress and Turnover Intention of Front-Line Hotel Employees: The Roles of Burnout and Service Climate

Wen

Zhou

et al. 2020

Front. Psychol.

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“…In this respect, it is noted that employees are consistently involved in exchange relationships with their organisations (Montani et al, 2017), and hence, Social Exchange Theory (SET) is useful as a model for analysis. Social exchange involves a series of interactions that, over a period of time, generate obligations and liberties between workplace social network members (Xerri, 2013).…”

Section: A Social Exchange Approachmentioning

confidence: 99%

“…• H5: OT has a positive relationship with HAP AC Predicting IB Several authors (Eisenberger & Fasolo, 1990;Wenhua, 2011;Xerri & Brunetto, 2013: Montani et al, 2017 have found that IB is positively related to AC. That is to say, a worker who feels an affective attachment will invest in the organisation's success by making more suggestions, participating more in innovative activities and use his/her intellect to promote organisational innovation.…”

Section: Ot Predicting Hapmentioning

confidence: 99%

“…Such exploration is pertinent since it is known that the innovative behaviour of individuals represents the foundation of any high-performance organisation (Carmelli et al, 2006), contributes to maximise organisational efficiency and effectiveness (Xerri, 2013), and is essential to the development of organisational innovation (Montani et al, 2017). However, while there is a growing body of literature about IB and its importance in the workplace (Xerri, 2013), the link between CSR and IB is largely unexplored and many questions are still to be answered.…”

Section: Introductionmentioning

confidence: 99%

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Impact of CSR perceptions on workers' innovative behaviour: exploring the social exchange process and the role of perceived external prestige

Gaudêncio

Coelho

Ribeiro

2019

WREMSD

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The study aims to show how organisational Corporate Social Responsibility (CSR) can influence workers' attitudes, especially in terms of Innovative Behaviour (IB). A second aim is to explore the social exchange process that may underlie this relationship, by examining the mediating role of Organisational Trust (OT), Affective Commitment (AC) and Happiness (HAP) and the moderation role of Perceived External Prestige (PEP). The authors employ structural equation modelling based on survey data obtained from 315 Portuguese individuals. The findings show that perceptions of CSR predict IB through a social exchange process which involves the mediating role of OT, AC and HAP and the moderating process of PEP. They suggest that managers should implement CSR practices because these can contribute towards fostering IB, but also invest in communication and in the process of upgrading corporate image. This study enriches the existing knowledge about social exchange relationships in organisational contexts, and responds to the need to understand underlying mechanisms linking CSR with workers' organisational outcomes, by analysing CSR practices from a holistic stakeholder perspective.

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“…To complete tasks successfully, organizations rely on members of the organization to innovate, method, and operation. Innovative behavior of organizational members according also as important sources of organizational innovation and as drivers of sustainable competitiveness, which will eventually impact on organizational performance [2][3][4][5]. For Sebasa Polri, the innovative behavior of employees is also very important in carrying out their duties, so that they can produce members of the National Police who are able to master foreign languages well.…”

Section: Introductionmentioning

confidence: 99%

A Study of the Influence of Transformational Leadership, Organizational Learning on Employees Innovative Behavior and Work Engagement at Sekolah Bahasa Polri

Margana¹,

Widodo²,

Mukhtar³

2019

Proceedings of the First International Conference on Administration Science (ICAS 2019)

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The main aims of this study were to determine the effect of transformational leadership, organizational learning, and work attachment to the innovative behavior of educators in Sekolah Bahasa (Sebasa) Polri. The approach used in this study was a quantitative approach with the path analysis method to test the hypothesis. The samples taken were 71 educators from 86 educators who were taken in a simple random manner. Data was collected using questionnaire. The results of this study concluded that: 1) there is a positive direct influence of transformational leadership on the innovative behavior of educators; 2) there is a positive direct influence of organizational learning on the innovative behavior of educators on Sebasa Polri; 3) there is a positive direct influence on the work attachment to the innovative behavior of educators on Sebasa Polri; 4) there is a positive direct influence of transformational leadership on the work attachment of educators to Sebasa Polri; 5) there is a positive direct influence of organizational learning on the work attachment of educators to Sebasa Polri, and 6) there is a positive direct influence of transformational leadership on organizational learning at Sebasa Polri.

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Innovating under stress: The role of commitment and leader-member exchange

Cited by 92 publications

References 118 publications

Role Stress and Turnover Intention of Front-Line Hotel Employees: The Roles of Burnout and Service Climate

Role Stress and Turnover Intention of Front-Line Hotel Employees: The Roles of Burnout and Service Climate

Impact of CSR perceptions on workers' innovative behaviour: exploring the social exchange process and the role of perceived external prestige

A Study of the Influence of Transformational Leadership, Organizational Learning on Employees Innovative Behavior and Work Engagement at Sekolah Bahasa Polri

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