Innovation activities in services: regional findings from the Czech Republic

Jirinova, Katerina; Kolis, Karel

doi:10.1504/ijbir.2017.10005071

Cited by 2 publications

(2 citation statements)

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“…Thus, Chattopadhyay and Shah (2014) revealed the influence of service innovation on the performance and innovations of business in service marketing. Furthermore, service innovation represents the power of competitiveness in an attempt to attain long-term competitive differentiation (Jiřinová and Kolis, 2017;Ferasso et al, 2017;Yunus, 2017). Serpe et al (2017) recommended a method to appraise a large number of innovation activities which are helpful in guiding companies to implement service innovation in their crucial structure of decision-making.…”

Section: Service Innovationmentioning

confidence: 99%

The effect of service innovation on service loyalty in post offices

Kiumarsi

Isa

Jayaraman

et al. 2020

IJBIR

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Globally, post offices are service-oriented organisations which perform many social obligations towards public services. However, the empirical literature on post offices' service innovation is relatively new. Therefore, this study examines the post offices' service innovation that ensures their long-term sustainability. It investigates the influence of customer satisfaction and brand loyalty on the link between the predictors of service innovation and service loyalty. It conducts an enormous primary survey

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