Innovation behavior in the hotel industry

Knowledge transfer and management in tourism organisations: An emerging research agenda

“…In addition to stressing the importance of these key concepts in knowledge transfer, there is also a need for a closer integration and study of innovations within the tourism sector. This is also a point stressed by Orfila-Sintes and Mattsson (2007), specifically in terms of the hospitality sector. As we have argued innovations, of both product and process forms, have played significant roles in many aspects of tourism development, but yet few studies have viewed these through the lens of knowledge transfer.…”

Innovation Activity in the Hotel Sector – the Case of Croatia

“…In such market conditions, there is a general consensus that competitiveness of tourism enterprises increasingly depends upon their innovation activity bringing about lower costs and/or higher quality output Gnoth, 2005, Chadee andMattsson, 1996;Mattsson and Or…la-Sintes, 2009 (Hjalager, 1997, 2002, Jacob et al , 2003Nordin, 2003;OECD, 2003;Sørensen, 2004;Volo, 2004Volo, , 2005Frechse, 2005, Pikkemaat andPeters, 2005;Pechlaner et al, 2005;Weiermair, 2005;Mattsson et al, 2005, Or…la-Sintes et al, 2005Walder et al (Eds. ), 2006;Or…la-Sintes and Mattsson, 2007, Ottenbacher and Gnoth, 2005, Novelli et al 2006Sundbo et al 2007;Pikkematt and Weiermar, 2007;Hall and Williams, 2008;Hjalager et al, 2008;Pikkemaat, 2008;Hall, 2009, Mattsson andHjalager, 2010 Hjalager (2010, p. 1) that "innovation has become a buzzword which in many cases is used without deeper re ‡ection for anything that is moderately novel" points out to a needed caution and academic rigour in discussion and research on this complex and important issue. Previous studies have shown that the degree of innovation in tourism is lower than in other industries (Volo, 2004) and that companies operating in tourism are in most cases only moderately innovative (Hjalager, 2002 Page:343 industry dominated by small and medium sized businesses while large enterprises are generally considered to be more innovative (Hjalager, 2002).…”

“…certain forms of cooperation have a positive impact on hotel innovation (Sørensen, 2004;Or…la-Sintes et al, 2005;Pechlaner et al, 2005;Pikkemaat and Weiermair, 2007;Sundbo et al, 2007;Pikkemaat, 2008); 7. personnel training is an important factor a¤ecting hotel innovation activity. On one hand, evidence is found that hotels implementing more innovation report higher level of employee training (Or…la-Sintes et al, 2005;Or…la-Sintes and Mattsson, 2007), while on the other, the lack of quali…ed employees is reported as an important obstacle for innovation (Jacob et al, 2003);…”

The behaviour of tourism firms in the area of innovativeness

“…It is also essential to consider innovation in one specific sector at one time (Orfila-Sintes & Mattsson, 2009). For the tourism sector, which has a significant positive impact on GDP and national economies, research in the field of innovation is particularly important (Jiménez-Zarco, Martinez-Ruiz, & Izquiderdo-Yusta, 2011).…”

“…For the purpose of our literature review, we divide previous authors into two groups. The first group of authors treat innovativeness as an input for firm competitiveness and business performance (Jiménez-Jiménez & Sanz-Valle, 2011;Nicolau & Santa-Maria, 2013;Orfila-Sintes & Mattsson, 2009;Pivčević & Praničević, 2012;Simpson, Siguaw, & Enz, 2006;Spencer, Buhalis, & Moital, 2012;Thornhill, 2006;Weerawardenaa, O'Cass, & Julian, 2006). In dealing with the turbulent external environment in today's dynamic global market, firms have to innovate to achieve long-term success and performance (Jimenez-Jimenez & Sanz-Valle, 2011).…”