2013
DOI: 10.1016/j.jbusres.2013.02.028
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Innovation in public services: The case of Spanish local government

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Cited by 45 publications
(35 citation statements)
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References 60 publications
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“…Public sector innovations include new products /services, process innovations, collaborative innovations. Study by Gonzalez, Llopis and Gasco results revealed that the most frequent innovations are collaborative in the context of local governments [26]. Moreover, innovation is driven to improve service performance in the public sector and create value [27], [28].…”
Section: Ict Impact In Public Sectormentioning
confidence: 99%
“…Public sector innovations include new products /services, process innovations, collaborative innovations. Study by Gonzalez, Llopis and Gasco results revealed that the most frequent innovations are collaborative in the context of local governments [26]. Moreover, innovation is driven to improve service performance in the public sector and create value [27], [28].…”
Section: Ict Impact In Public Sectormentioning
confidence: 99%
“…Our understanding of innovation in the public sector context, however, is underdeveloped (e.g., Potts and Kastelle ; Osborne and Brown ; Sørensen and Torfing ; Gonzalez et al ; Torfing and Triantafillou ). Moreover, a recent systematic review of studies on innovation in the public sector concluded that the literature lacks a ‘clear theoretical underpinning’ and does not relate to existing theories on innovation within organizations (de Vries et al , p. 161).…”
Section: Introductionmentioning
confidence: 99%
“…State uncertainty (i.e., perceived environmental uncertainty) exists when a manager believes any of the sectors in the external environment is unpredictable (Gonzalez, Llopis, & Gasco, 2013). However, changing demographic trends, sociological shifts, and technological innovations can disrupt linearity, as well.…”
Section: Milliken's Levels Of Uncertaintymentioning
confidence: 99%