Innovation in Sociomaterial Practices: The Case of IoE in The Healthcare Ecosystem

Kaartemo

2020

JSTP

Self Cite

PurposeThe coronavirus (COVID-19) has had a tremendous impact on companies worldwide. However, researchers have no clear idea of the key issues requiring their attention. This paper aims to close this gap by analysing all business-related posts on a coronavirus subreddit (“r/coronavirus”) and identifying the main research streams that are guiding the research agenda for a post-coronavirus world.Design/methodology/approachWe use data from reddit, particularly the subreddit “r/coronavirus” to identify posts that reveal the impact of coronavirus on business. Our dataset has more than 200,000 posts. We used an artificial intelligence–based algorithm to scrape the data with business-related search terms, clean it and analyse the discussion topics.FindingsWe show the key topics that address the impact of coronavirus on business, combining them into four themes: essential service provision, bricolage service innovation, responsible shopping practices and market shaping amid crisis. We discuss these themes and use them to develop a service research agenda. The results are reported against the backdrop of service research priorities.Originality/valueThe study identifies four key themes that have emerged from the impact of coronavirus on business and that require scholarly attention. Our findings can guide service research with unique insights provided immediately after the coronavirus outbreak to conduct research that matters to business and helps people in vulnerable positions in a post-coronavirus world.

Section: Impact Of Coronavirus On Businessmentioning

confidence: 99%

Section: Future Research Ideasmentioning

confidence: 99%

Section: Bricolage Innovationmentioning

confidence: 99%

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The impact of coronavirus on business: developing service research agenda for a post-coronavirus world

Kaartemo

2020

JSTP

Self Cite

“…By building on market practices studies (Geiger et al 2014, Kjellberg and Helgesson 2006, Mele and Russo-Spena 2019, Russo-Spena and Mele 2016) and on the negative factors influencing actors' relationships (Johnsen and Lacoste, 2016) from a macromarketing perspective, this paper focuses on the following research questions: RQ1. What are the adverse relational factors in the automotive market system?…”

Section: Introductionmentioning

confidence: 99%

The Dark Side of Market Practices: A Concerned View of Dieselgate in the Automotive Market System

Journal of Macromarketing

2020

Self Cite

The paper examines Dieselgate by focusing on the role of actors in performing in and shaping the market, as a macromarketing issue. The focus on the automotive market system is due to the need to “make space for concern” and to become reflexive about the emergent dark side of its practices. To account for the practices of actors, a discourse analysis is used for the examination of the linguistic elements associated with the construction of social phenomena. This paper addresses the dark side of market practices. Market practices that are performed through mistakes and misconduct exert adverse effects on actors in their value co-creation processes. This investigation of Dieselgate in the automotive market system offers three main contributions: (1) a set of adverse constructs; (2) an understanding of the roles that such adverse factors and controversies play in market practices and (3) a multiplicity of viewpoints, concerns and controversies.

“…The separation between healthcare providers and patients is being overcome, and a strict logic of closeness is assumed in the formation of the healthcare ecosystem; that is, there is a "linked system of suppliers of products with a value constellation of other cocreating actors" (Joiner and Lusch, 2016, p. 32). Extant studies have mainly focussed on customers and their practices (McColl-Kennedy et al, 2017), while little is known about how new mediating actors that are exploiting convergent technologies, are able to integrate different actors and resources to innovatively shape the healthcare ecosystem (Mele and Russo-Spena, 2019). Uber's recent health initiative to provide non-emergency hospital rides for patients is one example of how new actors are developing new ways to connect multiple value-co-creating actors.…”

Section: Introductionmentioning

confidence: 99%

Practising innovation in the healthcare ecosystem: the agency of third-party actors

2019

JBIM

Purpose Over recent years, few industries have seen such dramatic changes as the healthcare industry. The potential connectivity of digital technologies is completely transforming the healthcare ecosystem. This has resulted in companies increasingly investing in digital transformations to exploit data across channels, operations and patient outreach, by building on a practice approach and actor-network theory and being informed by service-dominant logic, this study aims to contribute by advancing the agential role of third-party actors to prompt innovation and shape service ecosystems. Design/methodology/approach This research is grounded in an epistemological contextualism. To gain situated knowledge and address the role of context in knowledge, understanding and meaning the authors adopted a qualitative methodology to study actors in their different contexts. The empirical research was based on case theory. The authors also took guidance from practice scholars about how to investigate actors’ practices. The unit of analysis moves from dyadic relationships to focus on practices across different networks of actors. Findings This study expands on the conceptualization of triad as proposed by Siltaloppi and Vargo (2017) by moving from the form of triadic relationships – brokerage, mediation and coalition – to the agency of e-health third-parties; and their practices to innovate in the healthcare ecosystem. This study focuses on the actors and the performativity of actions and grounding the conceptual view on an empirical base. Practical implications Third-party actors bring about innovative ways of doing business in the healthcare ecosystem. Their actions challenge the status quo and run counter to long-time practices. Third-parties support the complex set of interconnections between different healthcare actors for the provision of new service co-creation opportunities. Considering how these e-health third-parties performs has implications for health managers, patients and other actors. Originality/value This study focuses on the actors and the performativity of actions and grounding the conceptual view on an empirical base. The agency of third-party actors is their ability to act among others and to connect multiple social and material structures to boost innovation. They prompt innovation and shape service ecosystems by brokering, mediating and coalescing among a great variety of resources, practices and institutions.