Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies

Service innovation in manufacturing firms: Evidence from Spain

“…The use of advanced machinery, which is relevant to all types of innovation, is more important for service than for product innova tions. This finding supports our research expectation that a tradi tional 'service related' factor such as advanced machinery and information technologies (Hipp and Grupp, 2005;Pires et al, 2008) will also be decisive for the achievement of service innova tions in manufacturing firms. Furthermore, our finding on the significant impact of advanced machinery on product and process innovations highlights the relevance of our research model and the need to analyse product, process and service innovations together.…”

“…These characteristics have led many researchers to suspect that innovation by service firms will differ in its fundamental features and elements from innovation by manufacturing firms (Preissl, 2000;Drejer, 2004;Tether, 2004;Freel, 2006;among others). Some of the main differences that are mentioned relate to the following: the increased importance of the human capabilities, as human capital is relatively more important in services (Pires et al, 2008); the greater importance of 'organisational' factors and technologies that favour high levels of connectivity and interaction among different components and the transfer of information associated with service innovations (Rubalcaba et al, 2010); the greater difficulty in protecting service innovations, due to the complexity of defining appropriation regimes of innovation results; the need to engage customers in design and/or implementation of innova tions, as the relationship with customers is a fundamental aspect of service innovations (Coombs and Miles, 2000;Hipp and Grupp, 2005). In summary, numerous factors exist that may be important determinants of service innovations.…”

“…These technologies are relevant for the initiation of new services because they can be tools for better and more systematic information gathering and sharing on competi tors, competing services and new customer needs (de Jong and Vermeulen, 2003). Service firms benefit from technology adoption as a means of creating new services and processes or of improving existing ones (Hipp and Grupp, 2005;Pires et al, 2008).…”

Determinants of Innovation and Productivity in the Service Sector in Mexico

“…First, we expect services firms to actively engage in innovation (Drejer 2004;Hipp and Grupp 2005;Tacsir et al, 2011). Second, we expect services firms to innovate differently from manufacturing firms, the former would engage mostly in non-technological innovations (Tether, 2005).…”

The elixir (or burden) of youth? Exploring differences in innovation between start-ups and established firms

“…We argue that this is because the nature of innovation in services is substantially different from that in manufacturing (Gallouj and Weinstein 1997;Mills and Marguiles 1980;Tether 2003b). Most service products are intangible, are characterized by a coterminality of service production and consumption (Amara et al 2008;Hipp and Grupp 2005;Miles 2005;Sirilli and Evangelista 1998), and have low capital intensity relative to manufacturing (Sirilli and Evangelista 1998). Therefore, we concur with Damanpour (1991), who argued that a distinction between manufacturing and services organizations is needed to 3 develop "empirically distinguishable theories of innovation," and differentiate between manufacturing and services firms in our analysis of innovative behavior.…”