Innovation norms during COVID-19 and Indonesian hotel performance: Innovative energy use as a mediating variable

Syariati, Alim; Syariati, Namla Elfa; Jafar, Rizka; Rusydi, Bahrul Ulum

doi:10.1080/23311975.2023.2194119

Cogent Business & Management

2023

DOI: 10.1080/23311975.2023.2194119

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Innovation norms during COVID-19 and Indonesian hotel performance: Innovative energy use as a mediating variable

Alim Syariati

Namla Elfa Syariati

Rizka Jafar

et al.

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2024

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Cited by 2 publications

References 113 publications

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Hospitality Environmental Indicators Enhancing Tourism Destination Sustainable Management

Campos,

Gomes,

Malheiros

et al. 2024

Administrative Sciences

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Environmental aspects are considered a specific process that requires a multidisciplinary analysis, as the application of indicators in organizations stems from effective performance management; the tourism sector is no exception. In 2015, the United Nations formulated 17 sustainable development goals to contribute to a common vision for people and the planet. The main objective of this study is to propose a framework of science-based environmental sustainability indicators for the hospitality industry, which can be used by hotel managers to improve the efficiency of sustainable management of tourism destinations. This study used a mixed methodology of systematic review and content analysis, which is an innovative methodological approach; an in-depth analysis of various scientific articles, consultancy firms’ websites, and technical books was carried out. The results categorized the environmental indicators into four domains: water, energy, waste, and emissions. After a framework was established with 24 environmental indicators, the most relevant were water consumption per guest, water consumption per occupied room, and energy consumption per square meter/foot. However, there were disparities in the use of indicators between the scientific literature, consultancy firms, and the technical books. In this way, there is a need to create stronger relationships between these sources for effective adoption by hoteliers, allowing for adequate environmental indicators with positive impacts on the tourism destination management.

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Hospitality Environmental Indicators Enhancing Tourism Destination Sustainable Management

Campos,

Gomes,

Malheiros

et al. 2024

Administrative Sciences

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Reinventing Service Climate in Hotels by the Role of Innovative Environment and Dynamic Capability

Mahmud,

Kankaew,

Syariati

2024

International Journal of Asian Business and Information Management

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Rebuilding the post–COVID-19 damaged hospitality business has revealed myriad problems in organizational management. The hotel industry is having difficulty re-creating, maintaining, or even strengthening the service climate after the turbulence in the industry workforce caused by the pandemic. In this study, the authors addressed this neglected issue by proposing that external forces will be the best means of reestablishing the service climate in the resilient hotel businesses. An innovation-supporting environment and dynamic capability can be potential mediators of this relationship. Using the experience of Indonesian hotels, the authors explored these relationships by obtaining data from 329 managers from 77 hotels and conducting a path analysis using partial-least-square structural-equation modelling. The findings support all direct and mediating relationships, in addition to the external forces to service climate. Future studies can enhance global understanding of these issues by presenting a cross-country experience in a confirmatory analysis.

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Innovation norms during COVID-19 and Indonesian hotel performance: Innovative energy use as a mediating variable

Cited by 2 publications

References 113 publications

Hospitality Environmental Indicators Enhancing Tourism Destination Sustainable Management

Hospitality Environmental Indicators Enhancing Tourism Destination Sustainable Management

Reinventing Service Climate in Hotels by the Role of Innovative Environment and Dynamic Capability

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