Innovation research in tourism: Research streams and actions for the future

Sensing the virus. How social capital enhances hoteliers’ ability to cope with COVID-19

“…Second, we contribute to the literature on crisis management by analyzing hotel managers’ behavior during a crisis, rather than ex post facto, based on a unique set of primary data. Third, we contribute to the literature on innovation in the hospitality industry ( Lee et al, 2013A ; Montañés-Del-Río and Medina-Garrido, 2020 ; Pikkemaat et al, 2019 ). The pandemic is (sadly) offering a unique opportunity to observe organizations coping with a crisis and we observed those included in our population immediately after the lockdown.…”

“…The most successful firms are those that can quickly innovate their service offerings to meet the moment. However, hospitality research has devoted less attention to the reasons behind the adoption of innovation compared to other industries ( Martín-Rios and Ciobanu, 2019 ; Montañés-Del-Río and Medina-Garrido, 2020 ; Pikkemaat et al, 2019 ). The extant literature suggests that local clusters of firms are the primary drivers of innovation and service changes in a region ( García-Villaverde et al, 2017 ; Ruiz-Ortega et al, 2016 ).…”

Entrepreneurship and Tourism Through the Lens of Sustainability. Charting the Knowledge Base Through Bibliometric Analysis

“…Zenker and Kock (2020) consider that current and future research on the topic must rely on the numerous articles that already analyzed the effects of other crises on tourism and travel, and, by extension, on small and medium enterprises operating in tourism: economic crises (Papatheodorou et al, 2010); social and political instability, terrorism (Sönmez, 1998); the SARS epidemic, avian flu, and other influenza pandemics (Mao et al, Lee, 2010;McKercher and Chon, 2004;Page et al, 2006), the refugee crisis (Zenker et al, 2019), boycotts and animosity (Yu et al, 2020), or other natural disasters, wars and political restrictions. Tourism entrepreneurship provides ample opportunities for practically-relevant research on the role of innovation in post-crisis recovery and the consolidation of industry (Martínez-Roman et al, 2015;Thomas and Wood, 2014), but also on the difficulties and limitations, objective or subjective, encountered by small businesses implementing innovation, c ollaborative action and experimentation (Pikkemaat and Zehrer, 2016;Stiubea, 2020;Sundbo et al, 2007), knowledge and technology, ecoinnovations (Pikkemaat et al, 2019), acceptance, and managing change in tourism (Buhalis and Cooper, 1998).…”

Exploring the crowding-satisfaction relationship of skiers: the role of social behavior and experiences

“…These social interactions between different tourists should be considered, analyzed and finally coordinated to increase tourists' satisfaction at crowded sites (Martin & Pranter, 1989). This can be supported by smart technology and customer involvement to better manage the innovation process (Pikkemaat et al, 2019). Second, research has shown that people tend to visit higher regions in times of scarce snow .…”

“…pricerelated distribution mechanisms (Fonner & Berrens, 2014) or focus on further improving service quality (Brady & Cronin, 2001). In the latter context, ski areas will need to further invest and innovative their offers in order to stay competitive (Pikkemaat et al, 2019). Overall, it will become increasingly important to better manage the flow of visitors within ski areas (Albrecht, 2017), which can help to reduce site-specific crowding effects.…”