“…The above mentioned issues have so far been mostly set aside by ICT developers in the pursuit of short-term profits attributed to increased technology sales or due to the sustained novelty effect assigned to technology use in tourism (Gronflaten, 2009;Guttentag, 2010;Jung, Kim, & Farrish, 2014;Szutowski, 2018). As part of a solution, mostly technical approaches for particular elements of ICT design have been examined (Ballagas et al, 2007;Chiu & Leung, 2005;Manes, 2001;Paganelli, Bianchi, & Giuli, 2007;Petersen & Kofod-Petersen, 2006) or the ICT shortcomings are partially addressed with the improvement of system's quality and its technical reliability, interacting capabilities, or the service itself (Stankov, Filimonau, & Slivar, 2018).…”