Innovation through implementation of a quality improvement method

Mättö, Toni

doi:10.1108/tqm-12-2018-0193

Cited by 14 publications

(13 citation statements)

References 31 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Although, literature shows the difference in QM practices in manufacturing and service industries because the manufacturing companies are in more advance level in the implementation of QM practices than service industries (Fotopoulos and Psomas, 2010; Sila and Ebrahimpour, 2005; Solis et al , 1998; Kaynak and Hartley, 2008). In recent times, few studies examine the impact of QM on innovation (Mättö, 2019; Sahoo, 2019; Salim et al , 2019; Zeng et al , 2015; Bon and Mustafa, 2013; Kim et al , 2012). The studies found great significance and positive association between innovation and QM and also have a greater impact on product quality.…”

Section: Theoretical Background and Hypothesis Developmentmentioning

confidence: 99%

Influence of data-driven supply chain quality management on organizational performance: evidences from retail industry

Kumar

Singh

Modgil

2020

TQM

View full text Add to dashboard Cite

PurposeThe objective of the study is to test a conceptual model based on the interrelation between data-driven supply chain quality management practices (DDSCQMP) and the performance of organized retailing firms in India.Design/methodology/approachBased on a comprehensive review of literature, the dimensions of DDSCQMP concerning the Indian organized retail sector have been extracted. Considering the research objectives, the research data has been collected using a structured questionnaire from Indian retailers. Overall 133 questionnaires were responded successfully from retailers. The model was tested using structured equation modeling (SEM) through PLS 3.0.FindingsThe research findings confirm hypotheses and reveal the statistically significant relationship between DDSCQMP and retailers' performance at an aggregate level. However, the results of the individual-level analysis of DDSCQMP appear to vary from practice to practice. Among various DDSCQMP, “customer focus” with the highest beta (ß) value was found to have the greatest impact on performance followed by “employee relations”.Originality/valueThe study provides empirical justification for a structural model that identifies a positive and significant relationship between DDSCQMP and organizational performance within the context of organized retail sector of India.

show abstract

Section: Theoretical Background and Hypothesis Developmentmentioning

confidence: 99%

Influence of data-driven supply chain quality management on organizational performance: evidences from retail industry

Kumar

Singh

Modgil

2020

TQM

View full text Add to dashboard Cite

show abstract

“…When we look at the methodology methods from the emergence paradigm, it is surprising that complexity theory is seldom mentioned. Action research is conducted in only seven cases (Mättö, 2019; Malik et al , 2016; Gustavsson et al , 2016; Kassela et al , 2017; Mättö, 2019; Kennedy, 2020; Prashare, 2020; Unzueta et al , 2020). Avelar et al (2020) do not call it action research but do make use of direct involvement in the environment under study.…”

Section: Discussionmentioning

confidence: 99%

Patterns emerging from the TQM paradigm in relation to the 21st century complex context within TQM journal

Kemenade

2021

TQM

View full text Add to dashboard Cite

PurposeThe purpose of this research is to explore the deployment of the total quality management (TQM) paradigm in the TQM Journal in relation to the context of the 21st century. The study builds on the theoretical framework of the four quality paradigms that together compose TQM. The four paradigms differ in their effectiveness based on the context in which they are used. In a complex context, one would expect the reflective and the emergence paradigm to flourish. The TQM Journal is one of the leading scientific journals on TQM. If the assumption that the reflective and emergent paradigm would flourish in a complex environment is correct, one will see that represented in the past five years of scientific research in that magazine.Design/methodology/approachThe TQM Journal articles of the past five years from January 2016 till January 2021 have been chosen as the scope of an exploratory review. The author assessed the title and abstract of all articles based on the characteristics of the four quality paradigms, as described in the theoretical framework. If the title and abstract did not provide enough data to take the decision for the assessment, the whole article has been taken into account. The results have been collated, summarized and reported. Based on the results, the author explores the possible patterns.FindingsIn total, 283 articles from 2016 to 2021 (from Volume 28, Issue 1 to Volume 33, Issue 1) were included in this study. In total, 45 were read fully to be able to characterize the article. Most of the studies relate the tertiary (33.3%) and secondary (27.9%) sectors. Healthcare was the sector in 32 of the cases (11.3%). Most studies have been conducted in Europe (n = 82, 28.9%) and Asia (n = 58, 20.5%). Within Europe, Italy was the most prolific country with, respectively, 25 (30.8%) of the articles. The USA and Canada only had five articles in these five years (1.8%). Many articles did not specify the region. More than half of the articles (52.4%) worked with surveys, questionnaires or other methods to involve the customer in the research; 16 articles (5.6%) used experts in the field through expert panels and such to collect data from. In total, 107 articles (37.8%) did involve no other stakeholders than the researchers themselves. Eight studies (2.8%) used action research or co-design methodology to create optimal stakeholder participation. Based on the data, four patterns can be discovered: the context sensitivity of the articles, reflexivity, coping with uncertainty and co-creation.Research limitations/implicationsIt is acknowledged that the articles in the study were published in just one scientific journal. One can expect that this will be represented in other journals on TQM. Still, it would be interesting to conduct a follow-up study in other journals on TQM and compare the results. The research is done by one subjective researcher.Practical implicationsResearch on TQM should take the complexity of the context into account. For that purpose, researchers should focus more on the emergence paradigm within TQM.Originality/valueThis study is the first to investigate TQM as a holistic paradigm, including the empirical, reflective, reference and emergence paradigm in TQM research.

show abstract

“…So much so that public service delivery has been described as one of the most significant features of public policy of the 1980s and 1990s (Barry, 1991 in Lapsley and Miller, 2019). However, despite such significance, although some studies try to explore the actual state of service delivery in the public sector (Bockel and Noordegraaf, 2006; Dimitriades and Maroudas, 2007; Karlsson et al , 2016; Mättö, 2019; Huque and Jongruck, 2020), very few of them focus on small island developing states (SIDSs) through the perception of public officers. In the quest of enhancing this most important legacy of NPM, this study, in the first instance, investigates the extent to which public officers of a small island state perceive that NPM is being practiced in their context.…”

Section: Introductionmentioning

confidence: 99%

New public sector management (NPM) doctrines and service delivery: the case of Mauritius

Bhiwajee

2022

View full text Add to dashboard Cite

Purpose The purpose of this study is to investigate into the perception of new public sector management (NPM) and service delivery among senior officers of the Mauritian public sector in the context of reforms. Although improved service delivery is one of the salient outcomes of successful reforms of NPM, many governments in the world have not been able to fulfil this promise. While few extant research probe into the factors affecting service delivery, mostly from the customer’s perspective, this study probes into how senior public officers themselves perceive service delivery as part of their duty in government. Design/methodology/approach The qualitative stance was adopted for this study. Interviews were conducted with 23 senior public officers having on average 20 years of service in the Mauritian public sector. Data obtained was transcribed and coded under themes, sub-themes and emergent themes. These were then analysed in the light of the literature review conducted. Findings The findings of this study revealed that NPM was being practiced and service delivery was an imbedded factor among senior public sector officers of the Mauritian public sector. Among other factors, officers interviewed were of the opinion that serving the public was a legitimate part of their job, view that they had agreed to serve the government of Mauritius. Such a finding proves to be very encouraging for the Mauritian Government, still struggling to achieve reforms or NPM doctrines. Research limitations/implications This study contributes to the scant literature on NPM and service delivery in small island developing states. It explores the perception of experienced senior officers about the practice of NPM and the state of service delivery. Practical implications This study elucidates how senior public servants themselves perceive service delivery and can, thus, serve as an example of public sector best practices in small island developing states. Originality/value While most studies with respect to public sector reforms concentrate on developed countries, this study takes place in the small island state of Mauritius. More so, the perception of public servants themselves have been explored in the context of service delivery improvement and reforms, contrary to other studies which concentrate of the customers’ perceptions.

show abstract

Innovation through implementation of a quality improvement method

Cited by 14 publications

References 31 publications

Influence of data-driven supply chain quality management on organizational performance: evidences from retail industry

Influence of data-driven supply chain quality management on organizational performance: evidences from retail industry

Patterns emerging from the TQM paradigm in relation to the 21st century complex context within TQM journal

New public sector management (NPM) doctrines and service delivery: the case of Mauritius

Contact Info

Product

Resources

About