Innovation through social media in the public sector: Information and interactions

Zheng, Lei; Zheng, Tuo

doi:10.1016/j.giq.2014.01.011

Cited by 154 publications

(83 citation statements)

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“…Meanwhile, some studies have announced that E-governance could not improve political modernization significantly (Torres et al 2005;Mazzarella 2006;Noesselt 2014). However, we cannot draw such a conclusion that E-governance has no or limited impact on political modernization, as many studies have obtained different results; i.e., E-governance's political influence is evident (Zheng and Zheng 2014;Kudo 2010;Iqbal and Seo 2008;Tan et al 2005;Lewis and Litai 2003).…”

Section: Introductionmentioning

confidence: 89%

“…The Chinese government, at both central and local levels, has done many meaningful actions to improve government efficiency and transparency. 1 Meanwhile, to adapt to social development, the government has started setting up official accounts on Weibo, Wechat as well as other social media (Zheng and Zheng 2014). 2 By the end of June 2016, more than 170 million net users had ever used government's official accounts (China Internet Network Information Center 2016), which is a remarkable outcome.…”

Section: Introductionmentioning

confidence: 99%

“…Some scholars pointed out that the development of technologies might be a functional way of accelerating the improvement in a government's transparency. For instance, E-governance, with a rapid diffusion in Asia, has been proved to have a positive impact on government's transparency (Zheng and Zheng 2014;Kudo 2010;Iqbal and Seo 2008;Tan et al 2005).…”

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confidence: 99%

“…For example, in the Chinese mainland, E-governance's influence could be witnessed. In the past, people could hardly take part in political issues because of the lack of suitable approaches, but with the diffusion of social media and the completed E-government system, people today have a way to participate in public affairs online, which can also arouse people's awareness of the offline political participation (Zhang 2006;Zhang and Chan 2013;Zheng and Zheng 2014). Many other similar cases can be found in Asia, but there seems to be a lack of research attempting to study the E-governance's influence on offline political participation by analyzing cross-nations' data.…”

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confidence: 99%

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E-Governance and Political Modernization: An Empirical Study Based on Asia from 2003 to 2014

Xia

2017

Administrative Sciences

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Abstract:This study aims to analyze whether E-governance matters for political modernization in Asia. According to the literature review, E-gcovernance can be operated by three elements: open data, online service, and E-participation. Political modernization can also be divided into three elements: the government's transparency, the offline political participation, and the level of liberty. Analyzing second-hand data from several databases, this study draws such conclusions. Firstly, the development of E-governance will lead to the improvement of political modernization in Asia. Specifically, open data have a positive impact on the government's transparency. E-participation has a positive impact on the offline political participation and the level of liberty. Secondly, it is difficult to confirm which aspect of E-governance has the greatest impact on political modernization, as open data and E-participation have an impact on different aspects of political modernization. Based on the result, Asian countries should emphasize the importance of E-governance so that political modernization in this region could be improved continuously.

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Section: Introductionmentioning

confidence: 89%

Section: Introductionmentioning

confidence: 99%

mentioning

confidence: 99%

mentioning

confidence: 99%

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E-Governance and Political Modernization: An Empirical Study Based on Asia from 2003 to 2014

Xia

2017

Administrative Sciences

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“…The case of GovLoop (Sadeghi, et al, 2012), proves the need raised by public employees to interact with each other not only to socialize, but to share good practices and ideas for the improvement of organizations and public services. This type of collaboration platforms, conceived as specialized social media (Yi, et al, 2013;Oliveira and Welch, 2013;Zheng and Zheng, 2014;Cumbie and Kar, 2015) are usually focused on public employees' work. In many cases they include a certain openness to other sectors involved with the public sector, bringing those social media communities closer to open collaboration (Sadeghi, et al, 2012).…”

Section: Internal Collaboration In the Public Sectormentioning

confidence: 99%

Public employees in social media communities: Exploring factors for internal collaboration using social network analysis

Criado

Villodre²

2018

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This paper analyzes the interactions that public employees perform in social media communities, providing empirical evidence on the dynamics of internal collaboration. In general terms, this study responds to a rising interest in the study of social media communities as tools for co-production and innovation. In doing so, this paper asks the following research questions: How do interactions among public employees occur within a social media community? What factors determine the number of interactions in a public-sector specific social media community? For this purpose, our study analyzes NovaGob, the most active digital social media community of public sector innovation in Spain and Latin America. By using social network analysis (SNA), we provide evidence on the importance of formal and informal power in stimulating participation. Moreover, we show how interest and will to collaborate influences the number of interactions. Finally, this study uses a gender variable to discuss the possible existence of a second digital gender gap, which affects how public sector employees use these communities. This paper advances some conclusions about the behavior of public employees collaborating in social media communities, suggesting the need for future attention to inter-agency phenomenon. IntroductionDuring the past few years, there have been notable advances in the adoption of social media in the public sector. The rapid diffusion of these innovations, coupled with their highly disruptive potential (Criado, et al., 2017; Bannister and Connolly, 2014;Chun, et al., 2010), have generated great expectations, based on their capacity to help improving areas of transparency, collaboration and participation (Mergel, 2015;Bertot, et al., 2010). This paper explores one of these areas, internal collaboration among public employees, focusing on analyzing their interactions through social media communities, and studying factors that influence those interactions. This may help not only to understand how collaboration is generated, but also identify barriers to the Public employees in social media communities: Exploring factors for internal collaboration using social network analysis. J. Ignacio Criado and Julián Villodre. 2018. First Monday, Vol. 23, Num. 4 doi: http://dx.doi.org/10.5210/fm.v23i4.8348 use of digital social technologies in order to deliver innovation and collaboration in government.Internal collaboration has been boosted by transformations linked to social media generalization. The Web 2.0 philosophy, the expansion of open data, as well as a generalization of principles and values of transparency, participation and collaboration, would be converging to inspire a different way of understanding public management (Criado, 2016). This phenomenon, initially labelled as peer-to-peer government or wiki-oriented government (Kostakis, 2010) has begun to be framed under the name of smart governance (Gil-García, et al., 2016;Noveck, 2015), a new paradigm that would bring together ideas expressed on public participation (Char...

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Unpacking government social media messaging strategies during the COVID‐19 pandemic in China

Chandra

Fan

2021

Policy & Internet

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A core aspect of agile governance is effectively managing communications between a government and its citizens. However, doing so during an emergencyparticularly a pandemic-is often complex and challenging. In this article, we examine how various levels of the Chinese government (central, provincial, and municipal) communicated with the public in response to the COVID-19 pandemic. Analyzing government social media posts during the COVID-19 outbreak in Wuhan ("text as data"), we conduct topic modeling analysis and identify four strategies that characterize Chinese governments' responses to a variety of issues at the ground level, which we label instructing information, adjusting information, advocacy, and bolstering. The results show that local government agencies predominantly used the first two strategies, whereas the central government mainly relied on the last two. These strategies explain how various levels of government engaged in agile governance through their communication with citizens, highlight the coordination and control work undertaken by governments at all levels, and demonstrate how these methods shielded the central government from blame for the pandemic.

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Innovation through social media in the public sector: Information and interactions

Cited by 154 publications

References 15 publications

E-Governance and Political Modernization: An Empirical Study Based on Asia from 2003 to 2014

E-Governance and Political Modernization: An Empirical Study Based on Asia from 2003 to 2014

Public employees in social media communities: Exploring factors for internal collaboration using social network analysis

Unpacking government social media messaging strategies during the COVID‐19 pandemic in China

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