Innovations in the Indian hospitality industry: an overview

Abstract

Purpose This paper aims to provide an overview of the facts and trends relating to the innovations that are taking place in the Indian hospitality industry. Design/methodology/approach The paper draws facts and emerging trends from the existing literature and other reports. The paper also serves as an introduction to areas covered by theme issue contributors that are discussed in detail in their respective papers. All the papers bring out key findings after several rounds of discussion with practitioners. Findings Some of the key emerging areas are customer service, cost competitiveness, culinary management, revenue management and technology. The paper also suggests that it is important to understand how innovations are being managed across different functional departments and whether managers face barriers to the implementation of innovative ideas and processes. Practical implications The Indian hospitality industry continues to expand despite tough competition. But, it is imperative that hotels are able to find ways to differentiate their products and services and by innovating, it is possible to sustain and create new forms of differentiation. Given this reality, the paper is of interest to hoteliers and policy makers who want to know more about the emerging innovation trends in the Indian hospitality industry. Originality/value There is limited literature available on innovations in the Indian context. Further, all the papers in this theme issue were written after several rounds of interaction with practitioners so as to incorporate real-time, relevant and contemporary data.

Hotel Managers’ Perception of the Internal Environment for Innovation: The Case of Egyptian Hotels

“…The accuracy of predicted value was also confirmed from the value of standard error of estimates that was more significant. These results are in accordance with previous research (Barney, 1991;McCarraher and Daniels, 2000;Harrington and Ladge, 2009;Anderson et al, 2014;Bilgihan and Nejad, 2015;Nieves and Diaz-Meneses, 2016;Omerzel, 2016;Pikkemaat and Zehrer, 2016;Sanjeev and Bandyopadhyay, 2016).…”

Theoretical and Methodological Contribution of Sustainable Practices to the Hospitality Industry

“…Sustainable Service Process Design (SSPD) in the Indian hotel industry involves creating service processes that prioritize environmental responsibility, cultural preservation, and social considerations while delivering high-quality guest experiences 72) . These processes aim to minimize negative impacts on the environment, support local communities, and align with sustainable development principles.…”

Service Innovations and Firm Performance in the Hospitality Industry: Evidence From Tourism Driven Economy

“…As observed by Chang, Gong and Shum (2011), innovation are essential for hospitality organizations' success because it allows them to improve the quality of products, increase efficiency, meet the changing needs of customers, increase sales and profits, gain a greater market share and differentiate themselves from competitors. It is also important to understand whether managers face obstacles in implementing innovative ideas and processes (Sanjeev and Bandyopadhyay 2016). As regards service firms, it has been found that managers need to take care of intangible resources, such as human resources and their links with innovation and performance (Carvalho and Sarkar 2014).…”