Innovative Concept of Providing Local Public Services Based on ICT

Abstract

The public sector faces the challenge of re-evaluating public service delivery mechanisms with a citizen orientation. The eGovernment concept should not only focus on delivering a large number of services to increase efficiency and effectiveness when deciding on a top-down approach, based on government needs, but decisions should be made on the basis of citizens’ needs, a bottom-up approach. The object of the paper is to identify problems of public service innovations demand and supply, which determinate the adoption of local public service innovations based on the use of IT technology in the condition of Slovak Republic. The results of the investigation confirmed that there is citizen demand for innovation of local public services, but the process of developing and implementing innovative concepts of public services fails on the grounds of the low innovation potential of the service providers.

Patologi Birokrasi dalam Penyelenggaraan Pelayanan Publik Tingkat Kecamatan di Takalar

“…25 Tahun 2009 Tentang Pelayanan Publik, pengaturan ini dimaksud untuk memberikan kepastian hokum dalam hubungan antara masyarakat dan penyelenggara dalam pelayanan publik. Selain itu, pengaturan mengenai pelayanan public bertujuan agar terwujudnya batasan dan hubungan yang jelas tentang hak, tanggungjawab, kewajiban, dan kewenangan seluruh pihak yang terkait dengan penyelenggaraan pelayanan publik; agar terwujudnya system penyelenggaraan pelayanan publik yang layak sesua idengan asas-asas umum pemerintahan dan korporasi yang baik; agar terpenuhinya penyelenggaraan pelayanan public sesuai dengan peraturan perundang-undangan; dan agar terwujudnya perlindungan dan kepastian hokum bagi masyarakat dalam penyelengaaran pelayanan publik (Enang et al, 2022;Meričková & Muthová, 2021;Ojasalo & Kauppinen, 2022;Osborne & Strokosch, 2022;Trischler et al, 2019).…”

Continuities of Public Service Innovations (PSIs) in Indonesia's Local Governments' Health Services: Whose Initiative Has a Higher Success Rate?

“…Chen et al (2020) systematically reviewed the literature on PSIs and recommended future studies to evaluate the ways and conditions of PSI to deliver continuity to public values. PSI are more likely to sustain when they are user-oriented and bottom-up (Meričková & Muthová, 2021). However, research also found that the lack of user-friendliness and approaches have led to citizens' dissatisfaction (Meričková & Muthová, 2021).…”

“…PSI are more likely to sustain when they are user-oriented and bottom-up (Meričková & Muthová, 2021). However, research also found that the lack of user-friendliness and approaches have led to citizens' dissatisfaction (Meričková & Muthová, 2021). Thus, the engagement of front-liners or municipality employees in PSIs is important because they interact more intensely with users (Meričková & Muthová, 2021).…”

“…In the context of Asia, collaboration is important for innovation continuity (Rini et al, 2021;Sufianti et al, 2021). In Europe, research has shown that leadership, engagement of front-liners (Meričková & Muthová, 2021), and organisational cultures are important for PSI sustainability (van Acker & Bouckaert, 2018). However, the mechanism to engage, build collaboration and organisational culture, and types of leadership were not clearly defined.…”