Innovative quality circle: a technique for coupling innovation and quality through employee participation

Thirugnanam, S.; Vinodh, S.; Devadasan, S.R.

doi:10.1504/ijsom.2007.013467

Cited by 8 publications

(6 citation statements)

References 26 publications

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“…Also, it is worth to state that many researchers are seen as quite similar processes of concept assessment and analysis of business conditions and sometimes make no difference between them. For example, Thirugnanam et al (2007) denote that concept assessment and selection stage indicates a process testing of commercial feasibility in accordance with a current business conditions, i.e., these both mentioned processes are determined, but are not distinguished in the their proposed model. Likewise, Thirugnanam et al (2007) ensure that commercial feasibility of new service conceptions can be determined by their presenting to a market with describing also the main features of NS and verification of the possible clients' reaction (degree of recognition) and their satisfaction.…”

Section: Requirements For the Model Of New Services Concept Formationmentioning

confidence: 99%

“…Improvement is less risky in such cases, comparing with the risk of creating quite new services (Thirugnanam et al, 2007). When it is obvious that users exactly need only improved service, a detailed assessment of new service concepts is not required then.…”

Section: Requirements For the Model Of New Services Concept Formationmentioning

confidence: 99%

“…So, every assessment methodology for new service implementation processes must be appropriate for different segments of the population. Thirugnanam et al (2007) specify definition of concept assessment in more detail, claiming that this process means as an analysis of concepts commercial feasibility. Commercial feasibility of possible in the future new service concepts development has to be analysed in terms of their conformity not only to the existing business conditions, but even to be compliant to the prospective future business situations.…”

Section: Requirements For the Model Of New Services Concept Formationmentioning

confidence: 99%

“…They emphasise importance of the stage, which predicts the process analysis of how new service would solve some consumers' problems. Thirugnanam at al. (2007) similarly explained the concept formation process also.…”

Section: Designing the Process Model Of New Service Concept Formationmentioning

confidence: 99%

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Systematic Approach to A New Service Ideas Conceptualisation: Quantitative Decision Making

Drejeris

Drejerienė²

2017

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Contradictory opinions about some stages in a new service development cause many uncertainties, especially when transferring actions of theoretical implementation into practice. Such ambiguities are particularly typical for the process of conception formation, also evaluation and service system creation. The aim of the paper is to provide a justified model of new service concept(s) formation, its assessment and service system (new service technology) designing. Because of the lack of data about service concept formation, reference was also made to the sources of information about product concept creation. Scientific information on the issues of concept formation was analysed (systematised, structured and synthesised basing on sparse works of other authors) after being assessed in terms of logic and integrity, availability and practical appropriateness for service business. Research findings are used to develop a process model. It consists of the following main components: determining the purposefulness of new service development, concepts designing, concepts assessment according to two different sets of criteria, decision making about service system designing (new service technology designing). Application of the proposed model will show a real ways for the formation of new service concepts. Flexible construction of the model allows reducing time needed for the evaluation and implementation a new service.

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Section: Requirements For the Model Of New Services Concept Formationmentioning

confidence: 99%

Section: Requirements For the Model Of New Services Concept Formationmentioning

confidence: 99%

Section: Requirements For the Model Of New Services Concept Formationmentioning

confidence: 99%

Section: Designing the Process Model Of New Service Concept Formationmentioning

confidence: 99%

See 2 more Smart Citations

Systematic Approach to A New Service Ideas Conceptualisation: Quantitative Decision Making

Drejeris

Drejerienė²

2017

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show abstract

“…Noteworthy in such a quality movement has been the debate on assembly workers' significant roles in assuring quality in daily assembly operations. One of the key issues in this debate has been whether or not quality can be assured more effectively by delegating the responsibility and the power of quality control and inspection from quality specialists to the hands of assembly workers who are heavily involved with assembly operations (see, e.g., Thirugnanam et al, 2007). Work incompletion or defects occur owing to human and nonhuman factors.…”

Section: Introductionmentioning

confidence: 99%

Assuring quality at the source with varying worker skills: economic justification of the online repair policy

Shin

Min

2008

IJSOM

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Traditionally, quality control on an assembly line has been conducted by quality inspectors at the end of the assembly line. Defective or incomplete parts identified during the production cycle are typically transferred to a separate repair shop where such parts are reworked, retested, re-inspected or replaced. In contrast, today's repetitive manufacturing companies have begun to delegate the power and responsibility of quality inspection and control to assembly workers on the line. This so-called online (line-stop) repair policy has been receiving increased attention from many manufacturing companies. Through a series of computational experiments, this paper examines the effectiveness of the online repair policy, which empowers workers to assure quality on the assembly line. Under varied assembly line configurations, quality failure costs of the two repair policies are estimated and compared to verify the superiority of the online repair policy. The computational results indicate that the online repair policy can be far more effective in assuring quality and saving costs than the traditional offline repair policy.

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The case of implementing innovative total quality function deployment for preventing the sticking of the latching star in electronic switches

Vinodh

Devadasan

Rajanayagam³

2008

Production Planning & Control

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Innovative quality circle: a technique for coupling innovation and quality through employee participation

Cited by 8 publications

References 26 publications

Systematic Approach to A New Service Ideas Conceptualisation: Quantitative Decision Making

Systematic Approach to A New Service Ideas Conceptualisation: Quantitative Decision Making

Assuring quality at the source with varying worker skills: economic justification of the online repair policy

The case of implementing innovative total quality function deployment for preventing the sticking of the latching star in electronic switches

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