2021
DOI: 10.1088/1757-899x/1116/1/012199
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Innovative service recovery of customers by food aggregators using sentiment analysis

Abstract: In the global era, technology plays a vital role in determining the strong market position for the modern-day organizations. Food aggregators make efforts to identify the reasons for service failure in case of customers not in direct communication with them. The ascending online food ordering market has augmented the involvement of peers’ day-to-day interaction on social media resources. Food ordering brands like Swiggy, Food panda, Zomato who have garnered quite a reputation by tapping their audience online v… Show more

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Cited by 2 publications
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