Innovative Services for Customized, Availability-oriented Business Models for the Capital Goods Industry

Mert, Gülsüm; Herder, Christoph F.; Menck, Nicole; Aurich, Jan C.

doi:10.1016/j.procir.2016.03.223

Cited by 17 publications

(8 citation statements)

References 17 publications

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“…Whilst there is interest in moving towards PSS business models to support sustainability, some researchers question the desire, risk and capabilities of industry to transition successfully. Currently, essential data management facilities are insufficient (Mert et al , 2016) and new methods and competences are needed to implement PSS operationally (Stark et al , 2014). However, advances in these areas are likely with rapid progress being made in the application and reliability of big data analytics and AI.…”

Section: I40 For Remanufacturing Against the Triple Bottom Linementioning

confidence: 99%

“…However, the unwillingness of users to participate in the collection of data along with the role that they play in generating and sharing it, is still a concern (Field et al , 2018). Nevertheless, if the provider remains the product owner and the partnership relies on availability (Mert et al , 2016), it will be possible to retrieve valuable information about in-use performance and surrounding influences (Abramovici et al 2016).…”

Section: I40 For Remanufacturing Against the Triple Bottom Linementioning

confidence: 99%

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Smart remanufacturing: a review and research framework

Kerin

Pham

2020

JMTM

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PurposeTo review the state-of-the-art in smart remanufacturing, highlighting key elements of an Industry 4.0 (I4.0) future that supports circular economy (CE) principles and offer a conceptual framework and research agenda to accelerate digitalisation in this sector.Design/methodology/approachThe Scopus, Web of Science and ScienceDirect databases and search terms “Industry 4.0”, “Internet of things”, “Smart manufacturing” and “Remanufacturing” were used to identify and select publications that had evidence of a relationship between those keywords. The 329 selected papers were reviewed with respect to the triple bottom line (economic, social and environmental). The study benefited from advanced text quantitative processing using NVivo software and a complete manual qualitative assessment.FindingsChanges in product ownership models will affect the remanufacturing industry, with the growth of product-service-systems seen as an opportunity to re-circulate resources and create value. This is being supported by changes in society, user expectations and workforce attributes. Key to the success of remanufacturing in an I4.0 future is the uptake of existing and emerging digital technologies to shorten and strengthen links between product manufacturers, users and remanufacturers.Originality/valueRemanufacturing is recognised as a key CE strategy, which in turn is an important research area for development in our society. This article is the first to study “smart remanufacturing” for the CE. Its uniqueness lies in its focus on the remanufacturing industry and the sustainable application of I4.0 enablers. The findings are used to create a framework that links to the research agenda needed to realise smart remanufacturing.

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Section: I40 For Remanufacturing Against the Triple Bottom Linementioning

confidence: 99%

Section: I40 For Remanufacturing Against the Triple Bottom Linementioning

confidence: 99%

Smart remanufacturing: a review and research framework

Kerin

Pham

2020

JMTM

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“…In recent years, the manufacturing industry has invested heavily in the development of service-based business models. Pay-for-performance and pay-per-use are some of the schemes that have been proposed in literature to fulfil increasingly sophisticated customer needs for availability, quality, and reduced risks [7]. Yet, many real-life implementations of have been observed to be commercially unsuccessful [8], often due to the lack of transparency of the customers' behavior and to the difficulties in tracking the current state of the PSS hardware during the use phase [9].…”

Section: Towards the Pss Dt: A Review Of Main Efforts And Themesmentioning

confidence: 99%

Boosting Value Co-creation in Design Through the Product-Service System Digital Twin: Questions to Be Answered

Bertoni

2022

Collaborative Networks in Digitalization and Society 5.0

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Digital Twins (DTs) are among the most hyped technologies of the 2020 s. Yet, the research dealing with the use of DTs in early Product-Service Systems design remains insufficiently systematized. Based on the findings of multiple-case studies in the Swedish manufacturing industry, the objective of this paper is to collect and present a set of 'questions that need to be answered' to foster the development and utilization of DTs in the PSS realm. The results highlight how the DTs should be composed of several layers to boost value co-creation in design, in a way to incorporate the digital 'counterpart' for more abstract entities, from processes to human behaviors to more intangible assets.

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“…The focus has shifted from producing goods with certain functionalities to providing the customer with material or intangible value [3]. In line with this, product-service systems (PSS) has been introduced to deliver value to customers and fulfill their needs by providing an integrated bundle of product-service offering [4][5][6][7][8].…”

Section: Introductionmentioning

confidence: 99%

Knowledge Reuse in Product-Service Systems

Xin

Ojanen

2022

Sustainability

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The current study examines knowledge reuse (focused on the recipient) from a product life-cycle perspective in the context of product-service systems through 27 semi-structured interviews in 11 firms. This study focused on the phases of the beginning-of-life (represented by R&D, purchasing, and production) and the middle-of-life (represented by logistics, customer service/quality, and sales). Similarities and differences were found between and within the two phases and the six sub-phases. Our research suggests that to remain competitive, a consistent understanding of the knowledge requirements for both sender and recipient should be identified, a match between the knowledge sourced and the mechanism employed should be made, and organizational culture/mechanisms to retain higher-caliber employees should be prioritized.

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Innovative Services for Customized, Availability-oriented Business Models for the Capital Goods Industry

Cited by 17 publications

References 17 publications

Smart remanufacturing: a review and research framework

Smart remanufacturing: a review and research framework

Boosting Value Co-creation in Design Through the Product-Service System Digital Twin: Questions to Be Answered

Knowledge Reuse in Product-Service Systems

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