“…While some studies suggest that firms respond conservatively to environmental changes, decreasing costs, limiting information processing, increasing centralization and operational efficiencies, others suggest that firms adapt to changing environments engaging on proactive innovation strategies (Hansen, 2014;Nickell et al, 2013;Uzkurt et al, 2012). However the impacts of these strategies on firms' performance have shown divergent results, with some studies suggesting that increasing innovativeness through decline is financially beneficial (Nickell et al, 2013) while others not being able to support these premises (Hansen, 2014). As previously said, the overall innovation frequencies of the highly innovative ICT services' sector presented a 10% decrease between 2010 and 2012 (European Commission, 2014).…”