Inovasi Pelayanan: Telaah Literatur Perbandingan Sektor Privat dan Sektor Publik

Narsa, Niluh Putu Dian Rosalina Handayani

doi:10.20473/baki.v3i2.9871

Cited by 10 publications

(9 citation statements)

References 15 publications

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“…This project is related to policy innovation and public services' innovation. This is in line with what was conveyed by Suwarno in Narsa [26] which states that at least two types of innovation are often carried out by the public sector, namely policy innovation and public services' innovation.…”

Section: Analysis and Discussionsupporting

confidence: 89%

Comparative Analysis of Public Officials’ Innovation Capacity Between Central and Regional Agencies in Indonesia

Rejeki¹,

Yuningsih²

2021

Advances in Social Science, Education and Humanities Research

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As one of the initiators of the public sector's innovation, public officials, both in central and regional government agencies, must have a strong innovation capacity to deliver innovations that are beneficial to society. The purpose of this study is to further explore on how is public officials' innovation capacity in central and regional agencies and whether there are differences in the innovation capacity between them. This research uses a quantitative approach. The population in this study are all public officials from central and regional government agencies who completed the Leadership Training in Puslatbang PKASN LAN. The sample is public officials who completed that training in 2019. The data is secondary data processed by the SPSS program version 23. The analysis technique is the Mann -Whitney test. The results showed that the innovation capacity of public officials in central and regional agencies are satisfying and did not differ significantly. Public officials in central agencies have the same innovation capacity as public officials in regional agencies. It means that innovations built by them will have the same quality. By continuing to implement transformative leadership supported by organizational structure and culture could preserve sustainability and increase the innovation capacity.

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Section: Analysis and Discussionsupporting

confidence: 89%

Comparative Analysis of Public Officials’ Innovation Capacity Between Central and Regional Agencies in Indonesia

Rejeki¹,

Yuningsih²

2021

Advances in Social Science, Education and Humanities Research

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“…Transparansi penggunaan keuangan daerah dalam pemanfaatannya bagi masyarakat (Panggabean, 2019), sejalan dengan transparansi terhadap publik dan aktivitas pengendaliannya terhadap akuntabilitas keuangan daerah (Purba, 2018) disebabkan sektor publik sering menghadapi suatu tantangan yang lebih kompleks sehingga tentu dalam mengatasinya perlu upaya-upaya yang inovatif (Narsa, 2018) dengan memaksimalkan semua sumber pendapatan daerahnya dan mengoptimalkan kinerja belanjanya (Payoh, 2017), sehingga kinerja dapat tercapai apabila hasil kerja sesuai dengan target yang ingin dicapai kinerja yang maksimal (Lukas, 2017). Sebenarnya kondisi anggaran yang habis itu baik, asal semua anggaran yang terserap menghasilkan output yang jelas dan berguna (Pramudya, 2017), dan kinerja pegawai serta sikap kooperatif dalam menghadapi setiap manajemen perubahan (Megawe, 2020).…”

Section: Pendahuluanunclassified

Dampak Modal Insani dan Perubahan Budaya Organisasi terhadap Kinerja Sumber Daya Manusia

Hutahaean¹

2022

jwi

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Penelitian ini bertujuan untuk mengetahui hubungan antara modal insani terhadap perubahan budaya organisasi, untuk mengetahui pengaruh dari modal insani terhadap kinerja, untuk mengetahui pengaruh dari perubahan budaya organisasi terhadap kinerja, untuk mengetahui pengaruh dari modal insani dan perubahan budaya organisasi terhadap kinerja sumber daya manusia pada Badan Keuangan Daerah Kota Pontianak pada Bidang Pelayanan dan Pengembangan Pajak Daerah dan Bidang Pengawasan dan Penagihan Pajak Daerah. Penelitian ini dilakukan pada Badan Keuangan Daerah Kota Pontianak Provinsi Kalimantan Barat., dimana obyek penelitiaannya adalah pada Bidang Pelayanan dan Pengembangan Pajak Daerah dan Bidang Pengawasan dan Penagihan Pajak Daerah karena kedua bidang ini berhubungan dengan pelayanan secara langsung kepada masyarakat sebagai wajib pajak. Penelitian ini dilakukan selama 3 (tiga) bulan, terhitung sejak bulan Agustus 2020 sampai dengan bulan Oktober 2020. Responden yang diambil dalam penelitian ini yaitu sebanyak 30 orang responden. Dalam penelitian ini metode analisis data yakni menggunakan analisis Regresi Linier. Di dalam analisis regresi linier akan dilakukan beberapa analisis yakni Uji Instrument, Uji Asumsi Klasik dan Analisis Regresi Linier Berganda guna pembuktian hipotesis. Dampak dari variabel bebas modal insani an perubahan budaya organisasi terhadap variabel terikat kinerja responden pada Badan Keuangan Daerah Kota Pontianak secara parsial mempunyai dampak yang signifikan terhadap kinerja responden pada Badan Keuangan Daerah Kota Pontianak, khususnya pada Bidang Pelayanan dan Pengembangan Pajak Daerah dan Bidang Pengawasan dan Penagihan Pajak Daerah. Secara simultan variabel modal insani dan perubahan budya organisasi mempunyai dampak yang sangat signifikan terhadap variabel kinerja responden pada Badan Keuangan Daerah Kota Pontianak, khususnya pada Bidang Pelayanan dan Pengembangan Pajak Daerah dan Bidang Pengawasan dan Penagihan Pajak Daerah. This study aims to determine the relationship between human capital to changes in organizational culture, to determine the effect of human capital on performance, to determine the effect of changes in organizational culture to performance, to determine the effect of human capital and organizational culture changes on the performance of human resources at the Agency. Pontianak City Regional Finance in the Field of Regional Tax Services and Development and Regional Tax Supervision and Collection. This research was conducted at the Regional Finance Agency of Pontianak City, West Kalimantan Province, where the object of the research is the Regional Tax Service and Development Sector and the Regional Tax Supervision and Collection Sector because these two fields are directly related to services to the public as taxpayers. This research was conducted for 3 (three) months, starting from August 2020 to October 2020. The respondents who were taken in this study were 30 respondents. In this research, the data analysis method is using Linear Regression analysis. In linear regression analysis, several analyzes will be carried out, namely Instrument Test, Classical Assumption Test and Multiple Linear Regression Analysis to prove the hypothesis. The impact of the independent variable of human capital and changes in organizational culture on the dependent variable of the respondent's performance at the Pontianak City Regional Finance Agency partially has a significant impact on the respondent's performance at the Pontianak City Regional Finance Agency, especially in the Field of Service and Regional Tax Development and the Field of Supervision and Collection Local tax. Simultaneously, the variables of human capital and changes in organizational culture have a very significant impact on the respondents' performance variables at the Pontianak City Regional Finance Agency, especially in the Field of Regional Tax Service and Development and the Regional Tax Supervision and Collection Sector.

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“…Kinerja account officer sangat berpengaruh terhadap perkembangan dan kemajuan perusahaan. Di dalam sebuah perusahaan kinerja account officer sangat diperhitungkan dengan baik, sehingga perusahaan menginginkan account officer untuk selalu meningkatkan kinerjanya guna untuk menciptakan hasil kerja yang sangat produktif bagi perusahaan [5]. Untuk mempertahankan kinerja account officer yang sangat baik agar menghasilkan kerja yang sangat produktif itu sangat sulit, dikarenakan banyak account officer yang belum bisa bekerja dengan baik dan benar bahkan adapula account officer perusahaan yang tidak bisa bekerja dalam tekanan perusahaan, sehingga account officer akan mengalami penurunan dalam kerjanya dan akan berdampak buruk bagi perkembangan dan kemajuan perusahaan serta hasil kerja account officer.…”

Section: Pendahuluanunclassified

Pengaruh Kompetensi, Komitmen, Kepuasan Terhadap Loyalitas Yang Berdampak Kepada Kinerja Account Officer Kredit Umkm Bank Bjb

Priyanto

2022

JAMEK

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This research aims to analize: (1) The effect of competence, commitment, satisfaction account officer credit of SMEs on loyalty of account officer credit of SMEs, (2) The effect of competence, commitment, satisfaction and loyalty of account officer credit of SMEs on the performance of account officer credit of SMEs at PT Bank Pembangunan Daerah Jawa Barat dan Banten, Tbk. The type of research used is descriptive which is a study that aims to determine the casual relationship of a phenomenon or problem solving studied to see how far the influence of independent variables on the dependent variables. Population research this is the whole account officer credit of SMEs PT Bank Pembangunan Daerah Jawa Barat dan Banten, Tbk. Which recorded a total of 244 account officer credit of SMEs taken using the simple random sampling. Collecting data in study is in the form of a questionnaire consist of the questions that have five alternative answers using a Linkert Scale. The statistic methode used in this study is Structural Equation Modeling (SEM) which operate through the LISREL program.

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Inovasi Pelayanan: Telaah Literatur Perbandingan Sektor Privat dan Sektor Publik

Cited by 10 publications

References 15 publications

Comparative Analysis of Public Officials’ Innovation Capacity Between Central and Regional Agencies in Indonesia

Comparative Analysis of Public Officials’ Innovation Capacity Between Central and Regional Agencies in Indonesia

Dampak Modal Insani dan Perubahan Budaya Organisasi terhadap Kinerja Sumber Daya Manusia

Pengaruh Kompetensi, Komitmen, Kepuasan Terhadap Loyalitas Yang Berdampak Kepada Kinerja Account Officer Kredit Umkm Bank Bjb

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