Inpatient diabetes care: complexity, resilience and quality of care

Ross, Alastair; Anderson, Janet; Kodate, Naonori; Thompson, Kellie; Cox, Alison; Malik, Rifat

doi:10.1007/s10111-012-0247-2

Cited by 31 publications

(55 citation statements)

References 50 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Costella et al [36] state that: "a distinctive feature of RE is its emphasis on understanding how success is obtained, how people learn and adapt themselves by creating safety in an environment which has faults, hazards, trade-offs and multiple objectives" (p. 1057). Ross et al [9] explain that resilience is about maintaining normal operations even during stress and disturbance. Benn, Healey & Hollnagel [49] offer the most optimistic vision in their conclusion that a failure free (and high-quality) environment is possible by adopting a framework for engineering and controlling resilience.…”

Section: Emphasising a Link Between Resilience And Successmentioning

confidence: 99%

“…Dekker et al [41] highlight the problems of attempting to manage complex situations by the use of best-practice guidelines, emphasising resilience as an alternative diversity of repertoires of the sharp-end staff. Still in the same journal, and still in the field of healthcare, Ross et al [9] see specialists as a key source of resilience in the system by bridging gaps, acting reactively to problems, proactively monitoring and anticipating problems, providing staff education, and patient support and education.…”

Section: Sharp-end Staff -Activities or Skillsmentioning

confidence: 99%

“…We would, however, ask whether we do not have other terms already for that phenomenon, such as high reliability organisations, or organisations with an excellent safety culture. [8] In turn, other researchers have defended the value and novelty of resilience engineering (see, for example Ross et al [9]). Despite these ongoing debates -whether resilience engineering merely rephrases the ideas of CSE and HRT or if it further develops these fields or even if it is a disruptive kind of innovation in safety science -due to its intuitive appeal and seemingly positive pragmatic yield, after its first explicit conception in 2006, the object immediately took off in the safety literature.…”

Section: Introductionmentioning

confidence: 99%

“…In the latter case, following events such as the 9 With the widening discursive use of resilience, across all these domains, we also see counter voices and critical studies arise: is this a useful object for thinking about the reliability, elasticity or other physical properties of a mechanism, the robustness of a person or ecosystem, or even the strength of a society under adverse pressures? In fields such as societal security [20,21], climate change adaptation [22], political theory [23] and health [24], we see an arising critique directed to the manner in which resilience is used and the effects that it has as a powerful object of knowledge.…”

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

On the rationale of resilience in the domain of safety: A literature review

Bergström

Winsen

Henriqson

2015

Reliability Engineering & System Safety

216

124

View full text Add to dashboard Cite

Resilience is becoming a prevalent agenda in safety research and organisational practice. In this study we examine how the peer-reviewed safety science literature (a) formulates the rationale behind the study of resilience; (b) constructs resilience as a scientific object; and (c) constructs and locates the resilient subject. The results suggest that resilience engineering scholars typically motivate the need for their studies by referring to the inherent complexities of modern sociotechnical systems; complexities that make these systems inherently risky. The object of resilience then becomes the capacity to adapt to such emerging risks in order to guarantee the success of the inherently risky system. In the material reviewed, the subject of resilience is typically the individual, either at the sharp end or at higher managerial levels. The individual is called-upon to adapt in the face of risk to secure the continuous performance of the system. Based on the results from how resilience has been introduced in safety sciences we raise three ethical questions for the field to address: (1) should resilience be seen as people thriving despite of, or because of, risk?; (2) should resilience theory form a basis for moral judgement?; and finally (3) how much should resilience be approached as a trait of the individual?

show abstract

Section: Emphasising a Link Between Resilience And Successmentioning

confidence: 99%

Section: Sharp-end Staff -Activities or Skillsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

On the rationale of resilience in the domain of safety: A literature review

Bergström

Winsen

Henriqson

2015

Reliability Engineering & System Safety

216

124

View full text Add to dashboard Cite

show abstract

“…The CDM interview probes as presented in Table 2 are standard in CDMs (please see Klein et al 1989;Hoffman et al 1998) and have been previously used successfully to identify expert knowledge within the context of cognition, technology and work (see for examples Tichon 2007;Ross et al 2014;Hoffman et al 2009;Okoli et al 2016;Rankin et al 2016). …”

Section: Methodsmentioning

confidence: 99%

Identifying rail asset maintenance processes: a human-centric and sensemaking approach

2018

View full text Add to dashboard Cite

Efficient asset maintenance is key for delivering services such as transport. Current rail maintenance processes have been mostly reactive with a recent shift towards exploring proactive modes. The introduction of new ubiquitous technologies and advanced data analytics facilitates the embedding of a 'predict-and-prevent' approach to managing assets. Successful, user-centred integration of such technology is still, however, a sparsely understood area. This study reports results from a set of interviews, based on critical decision method, with rail asset maintenance and management experts regarding current procedural aspects of asset management and maintenance. We analyse and present the results from a human-centric sensemaking timeline perspective. We found that within a complex socio-technical environment such as rail transport, asset maintenance processes apply not only just at local levels, but also at broader, strategic levels that involve different stakeholders and necessitate different levels of expertise. This is a particularly interesting aspect within maintenance that has not been discussed as of yet within a process-based and timeline-based models of asset maintenance. We argue that it is important to consider asset maintenance activities within both micro (local)-and macro (broader)-levels to ensure reliability and stability in transport services. We also propose that the traditionally distinct notions of individual, collaborative and artefact-based sensemaking are in fact all in evidence in this sensemaking context, and argue that a more holistic view of sensemaking is therefore appropriate by placing these results within an amended recognition-primed decision-making model.

show abstract

Resilient Characteristics as Described in Empirical Studies on Health Care

Berg

Aase

2018

Exploring Resilience

View full text Add to dashboard Cite

The concept of resilience needs greater empirical clarity. The literature on resilience in health care, published between 2006 and 2016, was reviewed with the aim of describing resilient characteristics in empirical studies. The chapter documents resilient characteristics at the individual, team, management, and organizational level. The characteristics were related to four overall conceptual categories: anticipation, sensemaking, trade-offs and adaptation. Based on empirical accounts resilience is described as a set of cognitive and behavioral strategies of individuals who enact resilience within an organizational context. The characteristics represented should be seen as examples of how resilience is described in the applied health care research, thus informing possible operationalization of resilience. KeywordsAnticipation • Sensemaking • Trade-off • Adaptation Resilience in health care BackgroundHealth care has become a major field of focus for resilience studies accounting for a considerable amount of the empirical literature. However, a common model for operationalization has not been used in the applied research. This may relate to the lack of conceptual clarity. Several diverse definitions of resilience have been proposed

show abstract

Inpatient diabetes care: complexity, resilience and quality of care

Cited by 31 publications

References 50 publications

On the rationale of resilience in the domain of safety: A literature review

On the rationale of resilience in the domain of safety: A literature review

Identifying rail asset maintenance processes: a human-centric and sensemaking approach

Resilient Characteristics as Described in Empirical Studies on Health Care

Contact Info

Product

Resources

About